Administrative Assistant

Description

Job Summary: Engage in proactive customer relationship management to confirm upcoming and overdue invoices, ensuring financial organization and efficient communication. Key Highlights: 1. Proactive customer relationship management 2. Omnichannel support and request management 3. Support in financial processes and continuous improvement Posted 1 day ago — Curitiba, PR \- Brazil###### **Job Details** * Employment type: CLT (Permanent) * Professional area: Administrative Services * Working hours: Monday to Friday, from 9:00 AM to 6:00 PM (1-hour lunch break) * Work modality: On-site ###### **Benefits** \- Transportation allowance (with option to convert to fuel allowance); \- Meal voucher. ###### **Responsibilities and Duties** \- Proactively manage customer relationships by conducting strategic outreach to confirm upcoming invoices, ensuring financial organization and predictability; \- Monitor overdue invoices and provide clear, accurate guidance for resolution, always prioritizing customer experience; \- Provide omnichannel support (email, WhatsApp, and phone), ensuring agile, courteous, and efficient communication; \- Independently manage and resolve customer requests with clarity, autonomy, and a strong sense of priority; \- Record and track information in systems and spreadsheets, contributing to data reliability and informed decision-making; \- Support the updating and tracking of paid invoices, ensuring smooth internal processes; \- Identify opportunities to improve customer service and departmental workflows, proposing solutions that enhance quality and operational efficiency; \- Actively contribute to the organization, productivity, and excellence of financial routines. ###### **Requirements and Qualifications** \- Bachelor’s degree in Administration, Economics, Accounting, or related fields; \- Commercial profile with strong communication and negotiation skills; \- Proficiency in Microsoft Office Suite (especially Excel). Job Code: 926