Collections Analyst

Description

Job Summary: We are seeking an organized and communicative Collections Analyst to monitor processes, negotiate with customers, and provide administrative/legal support. Key Highlights: 1. Participation in debt collection and customer negotiation processes 2. Support for administrative and legal routines of the department 3. Opportunity for development and training of new colleagues **Job Description:** ---------------------- We are looking for a Collections Analyst to join our team. We seek an organized professional with strong communication skills and an analytical mindset, responsible for monitoring collection processes, negotiating with customers, and supporting the department’s administrative and legal routines. Responsibilities: Gather and organize documentation required for judicial actions, in accordance with the current collection policy; Conduct internal procedures related to protesting the benefits portfolio, following the collection policy guidelines; Contact customers to negotiate debts associated with judicial actions; Generate and submit title remittances to Itaú Bank for registration; Issue monthly service invoices and forward them to partners; Act as a legal representative in conciliation hearings for customers involved in judicial actions; Update monthly reports according to management requirements; Provide daily customer and retailer support, ensuring necessary assistance and guidance; Monitor and support the onboarding and training of new department staff; Address operational requests from internal teams and monitor email flow and requests from other departments; Perform reception duties during temporary absences, such as employee vacations or lunch breaks. **Mandatory Requirements:** ------------------------------ Completed undergraduate degree (mandatory requirement); Experience in collection, negotiation, or customer service routines; Strong communication skills, organizational ability, and negotiation capability; Knowledge of administrative routines and report preparation. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Meal or Food Card: BRL 28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative activities. **Work Location:** ---------------------- COOPER COB **Additional Information:** --------------------------- Working hours: Monday to Friday, 10:30 AM to 8:00 PM. Saturdays: rotating schedule (working one Saturday, off the next), alternating between 8:00 AM–2:00 PM or 2:00 PM–6:00 PM.