Collections Assistant

Description

Job Summary: The professional will ensure efficient monitoring of autonomous market operations, guaranteeing security, service continuity, and customer satisfaction. Key Highlights: 1. Revolutionizing retail through technology and mutual trust 2. A collaborative environment with autonomy and continuous learning 3. Focused on innovation and growth of the largest network in Latin America market4u was founded with the **purpose of bringing greater convenience to people through technology and mutual trust**—the same value we uphold daily. This is how our team makes history (both theirs and ours) in this great mission of revolutionizing retail. We challenge ourselves and create growth opportunities for all professionals within a collaborative environment. **Autonomy and continuous learning are two words we live daily**; constant innovation is what we pursue through all of this. This is how we reached over 2,000 autonomous market units across all regions of Brazil; established ourselves as the largest network in this segment in Latin America; and are now on our way to becoming the country's largest franchisor. If you too are **passionate about innovation and want to build this story together with us**, it will be a pleasure to welcome you to our team. At market4u, all opportunities are open to everyone! **Responsibilities and Duties** **Job Mission** Ensure efficient monitoring of autonomous market operations, identifying and flagging incidents to guarantee security, service continuity, and customer satisfaction—while simultaneously ensuring the effectiveness of collections processes, promoting recovery of outstanding amounts, and maintaining transparent and sustainable customer relationships—directly contributing to the company’s financial health, operational reliability, and growth. * Proactively and responsively contact delinquent customers * Negotiate payments in accordance with internal policies * Record all interactions in the company’s systems * Monitor deadlines and case progress until resolution * Identify customer difficulties and guide them on proper use of markets * Escalate critical situations to responsible parties * Maintain organized evidence and information for audits * Update reports and support improvements to collection models and communication texts **Requirements and Qualifications** * Basic computer skills * Customer service experience * Typing proficiency * Strong written communication skills market4u was founded with a great purpose: **to bring greater convenience to people through technology and mutual trust.** This same philosophy guides our daily work and drives our team to make history in this great mission of revolutionizing retail. With over 2,000 units spread across all regions of Brazil, we are today the largest network in this segment in Latin America and are experiencing robust growth toward becoming the country’s largest franchisor. But to continue growing, **we need people like you—who share this passion for innovation and are ready to build this story alongside us.**