Job Summary: A professional responsible for managing and executing collection activities, invoice analysis, customer communication, and supporting audits. Key Highlights: 1. Management and updating of collection indicators and billing databases 2. Analysis of overdue invoices and customer service 3. Compliance with collection policies and audits **Description:** Updating of indicators; Updating the overdue and upcoming billing databases on a daily basis; Calculating monthly projections and conducting biweekly (or weekly, if necessary) reviews; calculating and forecasting PCLD; Consolidated completion of the TOP 30 report; Compilation and completion of materials required for monthly closing; Submitting materials for PCLD meetings; Sending weekly overdue and upcoming billing databases to directorates, regional management, and business units; Adjusting and updating collection responsibilities; Quarterly manual classification of customers; Analyzing overdue invoices, generating lists of open items, forwarding them to customers, and executing collections; If necessary, resending invoices, CT-e documents, and XML files, including the access key, to the customer; Updating collection statuses per document upon receiving customer feedback; Scheduling collection activities. Issuing formal collection letters to customers, including invoices subject to protest, as well as issuing consent letters upon payment; Adhering to the Collection Escalation Framework in accordance with the Collection Policy; Providing customer and branch support; Participating in alignment meetings with customers and regional teams regarding collection matters; Handling internal and external audit requests and requirements; Coordinating internally with branches and regional offices to address CT-e documents issued with errors or discounts resulting from indemnification processes; Processing invoice extensions upon customer request; Submitting discounts on invoices for approval, applying approved discounts, and resending updated invoices to customers for payment; Upholding the Code of Ethics and Conduct, and operating strictly within rigorous Compliance boundaries, in full compliance with all applicable laws, regulatory standards, and internal policies; – Commitment to fulfilling requirements of relevant quality and environmental certifications, such as ISO 9001, ISO 14001, and SASSMAQ. **Compensation Notes:**
João Silva
Indeed · HR
João Silva
Indeed · HR
