Administrative Assistant - Proactive Scheduling

Description

Job Summary: An organized professional responsible for scheduling appointments, recording services, confirming customer attendance, and maintaining contact with customers to ensure smooth workshop operations. Key Highlights: 1. Opportunity to develop customer communication skills. 2. An environment that values organization and proactivity. 3. A central role in coordinating and scheduling services. Description: * Completed high school education; * Basic computer skills; * Organized profile; * Strong verbal and written communication skills; * Record all services in the scheduling spreadsheet and estimate required repair time; * Confirm customer attendance one (1) day prior to the scheduled date; * Contact customers to schedule services; * Verify and update customer information; * Make calls to customers listed in TDOS; * Make calls to schedule Recall services; * Make calls to customers with pending Welcome Inspection; * Schedule and follow up with Web Appointment customers within a maximum of two hours; * Schedule and follow up with customers via WhatsApp within a maximum of one hour; * Inform the Service Consultant immediately when no further workshop time slots are available; * Handle incoming customer calls, aligning them with available time slots in the schedule, and follow up with customers accordingly; * Perform other duties related to this position; * Comply with company procedures; 2511290202181836525