**Job Description and Responsibilities:** **Working Hours:** 10:00 AM to 8:00 PM **Level:** Professional **Employment Type:** Permanent — CLT labor code * Provide in-person, telephone, and electronic channel support to beneficiaries of the In-House Service and refer cases to responsible departments; * Schedule, authorize, and confirm consultations and examinations within the In-House Service and with third-party providers; * Verify beneficiary documentation, Unimed cards, and updates to registration data; * Manage the schedules of In-House Service professionals, including appointment scheduling, follow-up appointments, tracking of cancellations, home visits, and participation in projects; * Provide beneficiaries with information regarding Preventive Medicine initiatives and services offered under Primary Health Care (PHC); * Register patients in the system and record activities as required by the system; * Guide and clarify internal team members on systems and processes; * Register new patients in the system; * Organize and submit documentation for surgical procedure and OPME (Orthopedic, Prosthetic, and Medical Equipment) approvals, in accordance with internal protocols; * Issue denial letters and provide explanations when necessary; * Conduct post-service satisfaction surveys with beneficiaries; * Report any irregularities or suspected fraud to management; * Maintain up-to-date, controlled, and properly archived process-related information and documents—electronically or physically—in compliance with the Quality Management System criteria; * Perform other related duties consistent with the nature of the role, as directed by superiors. **Requirements:** * Completed high school education; * Currently pursuing an undergraduate degree in administrative fields; * Basic knowledge of authorization processes; * Basic knowledge of administrative processes; * Skill in humanized customer service; * Skill in assertive communication; * Proficiency in Microsoft Office Suite. **Benefits:** Education allowance, Internal benefits, Pharmacy discount program, Parking, Birthday day off, Health insurance plan, Dental insurance plan, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher