Job Summary: Supervises technical support team, manages information systems, controls IT assets, and optimizes work routines, ensuring quality and efficiency. Key Highlights: 1. Supervise technical team and support analysts 2. Manage IT systems and assets 3. Optimize routines and propose improvements **Job Description:** ---------------------- Supervise technical and support analysts; Assign tasks and manage work schedules; Monitor team performance and ensure service quality; Guarantee SLA compliance for technical support at Help Desk Levels 1, 2, and 3; Create and maintain a knowledge base with solutions for common issues; Control and manage IT assets such as computers, software licenses, and servers; Control and promote new systems based on business needs; Propose process changes and improvements and prepare proposals; Manage and control system usage parameters; Monitor work performed by third-party companies; Control and define network and system access rights for users; Map and track various requests for adjustments and improvements to current systems; Control changes in information system reports deemed necessary for tactical and strategic analysis; Assist in the implementation of new projects; Assist in analyzing system documentation provided by the information system vendor; Analyze information system-related issues and control root-cause resolution; Ensure users are informed about the progress of their requests; Be responsible for onboarding new employees regarding IT matters; Guide the preparation and review of departmental documentation; Assist other team members when necessary; Advise the department manager whenever required on matters related to the department; Plan and collect information from users; Propose routine changes and prepare proposals by studying involved workflows; Implement and maintain systems, ensuring efficiency, rationality, and resolution of technical issues; Train and upskill the team on new technologies and processes; **Mandatory Requirements:** ------------------------------ Completed Bachelor’s degree in Information Systems or Computer Science. Advanced Office Suite; Power BI; Database; ERP, TMS, and WMS systems; SAP B1 Supervise the team **Employment Type:** -------------------------- PJ **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Fuel Allowance Meal Allowance Parking Breakfast and Lunch Provided On-site After Probation Period Medical Assistance Dental Assistance Life Insurance Pharmacy Partnership Conexa Saúde \- Telemedicine Total Pass Gym Membership **Work Location:** ---------------------- São José dos Pinhais \- PR **Working Hours:** ------------------------ Mon \- Fri (08:00 \- 18:00)