Store Manager - Downtown

Description

Job Summary: A professional to manage the store, team, and processes, with a focus on results, customer service, and strategy development. Key Highlights: 1. An environment that empowers individuals and drives transformation 2. Professional growth opportunities 3. Focus on human appreciation and innovation We are people who care for people. Each one of us has unique characteristics, stories, and qualities, yet we are all united by the same purpose: to live fully. We take pride in our history, which is why we strive to do our best today while keeping an eye on tomorrow. If you value human appreciation, integrity, customer focus, performance excellence, sustainability, and innovation in every solution you deliver, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We foster an excellent organizational climate with engaged professionals committed to delivering outstanding results, as well as great growth opportunities for you. Come check it out! **Responsibilities and Duties** * Close cash registers: updating the store’s financial system; * Ensure cash replenishment, maintaining adequate change supply for customer service; * Conduct financial audits; * Execute the “Monthly Execution Book” by setting up sales displays (island fixtures, mannequins, checkout areas, gondola ends); * Ensure preparation of promotional kits; * Implement store-level negotiations: verifying active promotions (clip strips, gondola ends, wobblers, etc.); * Maintain store organization: ensuring cleanliness, shelf stockouts, pricing accuracy, and section restocking; * Customer service; * Verify documents such as cancellations, exchanges, returns, Libercard, and card receipts—keeping them properly organized and identifying any discrepancies; * Analyze performance indicator reports to monitor store progress; * Provide weekly and monthly feedback to the team based on prior indicator analysis, aiming to consistently exceed individual goals; * Conduct partial inventory: keeping store stock updated and correcting potential stockouts due to theft, while also overseeing full inventory teams; * File documents: archiving fiscal documents (exchanges, returns, cancellations, card receipts) at the store for potential audits or sales verification; * Supervise expiration-date checks: guiding store staff in inspecting near-expiry products within their respective sections; * Conduct training sessions: providing ongoing team training on various topics (customer service, sales, operational systems, store KPIs); * Manage the store team: scheduling shifts, optimizing service flows, conflict resolution, among other responsibilities; * Strategic planning: developing the store’s annual plan based on prior performance indicators. **Requirements and Qualifications** * Degree in Pharmacy, Business Administration, or related fields; * Computer literacy; * Experience leading teams and organizing administrative processes; * Experience in sales and customer service. **Additional Information** BENEFITS: * Meal allowance (as per collective bargaining agreement); * Transportation allowance; * Health insurance plan, subject to eligibility based on location and position; * Dental insurance plan, available via enrollment; * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * Educational partnerships offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training programs — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership (Epharma), with payroll-deducted discounts; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. At **Pague Menos**, health and well-being are both our origin and our purpose. Promoting access to healthcare means expanding freedom, care, and quality of life for millions of Brazilians. We are a Brazilian company built by people who do good and are committed to delivering healthcare with love to all Brazilians. We operate across all Brazilian states and currently have nearly **1,700 stores and over 28,000 employees**, forming a diverse community that grows together and delivers real impact in people’s lives. Our story began in 1981 with the opening of our first store in Fortaleza (CE). Since then, we’ve grown steadily by valuing people, focusing on customers, embracing sustainability, upholding integrity, exceeding results, and innovating in healthcare solutions. Today, we are the **second-largest pharmacy chain in Brazil**, achieved through a strategy combining efficiency, customer proximity, and strengthening our pharmaceutical consulting services. Our business model integrates products, services, and continuous care. We operate in specialty retail under the *drugstore* concept and have evolved into an integrated health *hub*. Working here means being part of an environment that values diversity, encourages authenticity, and believes in the power of collaboration. It’s a place to grow, contribute, and make an impact every day. Let’s go, together?