SERVICE REP---

Description

Job Summary: MAPFRE seeks Service Representatives to provide clear and accurate information, record actions, and escalate complex cases with courteous and professional interaction. Key Highlights: 1. Handling incoming and/or outgoing calls 2. Courteous, professional, and empathetic treatment of customers 3. Accurate recording of information and actions in the system **Description** --------------- MAPFRE is a global insurance company present in 46 countries and is the leading provider of general insurance in Puerto Rico. We seek professionals with solid academic backgrounds, language skills, proficiency in new technologies, and a strong desire to grow and commit to MAPFRE’s mission. We currently have a job opportunity for a Service Representative at our main office in Hato Rey. **Responsibilities** ------------- * Handle incoming and/or outgoing calls * Provide clear and accurate information regarding products or services * Accurately record information and actions in the system * Meet performance indicators (quality, call duration, productivity) * Escalate complex cases to the appropriate department when necessary * Maintain courteous, professional, and empathetic treatment of customers **Education** ------------- * Associate Degree in Business Administration **Experience** --------------- * 1 year of experience * Fluent command of Spanish and English (spoken and written) **Benefits** -------------- * Retirement and Savings Plan (401K) with dollar-for-dollar matching up to 6% of salary, * Life Insurance, * Medical Plan, * 15 annual vacation days, * Modern gym in the central building, cafeteria, on-site medical clinic, * Professional Development Program, * Employee Assistance Program, * Company insurance discounts, * Recognition Programs, * Health Fairs, * Employee activities and other optional benefits. Equal Opportunity Employer and Affirmative Action for Women, Minorities, Veterans, and Individuals with Disabilities