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Job Summary: Citizen Experience is seeking a Multitasking Attendant with customer service skills and a communicative personality to join an exceptional team. Key Highlights: 1. Exceptional and collaborative team environment 2. Continuous learning opportunities 3. Facing constant challenges to advance your career Citizen Experience is looking for a talented and outstanding **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we look out for one another, help each other, respect each other, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering advancing your career in an environment full of opportunities—where accelerating your career means not only progressing in roles and responsibilities but also constantly tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Service** * Greet and guide users regarding available services. * Inform users about wait times and assist in queue organization. * Conduct preliminary screening and verification of documents (legibility, validity, and requirements). * Distribute queue numbers, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of self-service kiosks, digital self-service options, and online services. * Identify medical emergencies and notify responsible support staff. * Report incidents to the Service Supervisor. **Operational Service** * Activate electronic queue number calling. * Serve citizens via system according to assigned queue number and requested service. * Verify and enter registration data; collect signatures or biometric data when required. * Issue documents, explain applicable fees, and direct users to subsequent steps. * Escalate complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). * Transmit and receive documents via system or e\-mail. **Information Technology (IT) Support** * Provide basic operational support to the Information Technology department. * Assist with basic workstation and system configurations as directed by the IT team. **Requirements and Qualifications** * Technical qualification in Computer Science (completed secondary-level technical program) or completed undergraduate degree in Information Technology-related fields. * Basic computer knowledge (word processing, spreadsheets, internet); * Proficient typing and system usage; * Strong oral and written communication skills; * Organization, discipline, and attention to detail; * Flexibility, dynamism, and ease in interacting with the public; * Willingness to learn new processes. #### **Preferred Qualifications** * Experience in public-facing customer service; * Experience with computerized systems and digital platforms. **Additional Information** Meal Allowance or Food Allowance Wellhub Benefits Program Zenklub Psychologists Dental Uni Unimed Health Plan Medipreço Pharmacy Benefits Woli Development Platform Birthday Day Off We are **CiX \- Citizen Experience**, a govtech company dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, enhanced technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
