JUNIOR ADMINISTRATIVE ANALYST

Description

Job Summary: Professional responsible for customer service and relationship management with beneficiaries, administrative process management, and leadership support in healthcare. Key Highlights: 1. Customer service and direct relationship management with beneficiaries 2. Administrative process management and analysis 3. Strategic support to leadership **Job Description and Responsibilities:** **Working Hours:** 8:00 AM to 5:58 PM **Experience Level:** Professional **Employment Type:** Permanent – CLT * Provide customer service through CAS Ombudsman Office to implement strategies for first-level beneficiary relationship management, aligned with action plans, goals, and objectives; * Conduct process assessments related to beneficiaries in cases handled by PROCON and judicial authorities, in coordination with the Legal Department; * Manage the schedules of professionals from the In-House Service, including appointment scheduling, follow-up appointments, tracking of appointment cancellations, and confirmation of scheduled appointments; * Provide service to both in-house and accredited networks by delivering guidance and information regarding specific healthcare services and authorization procedures; * Issue consultation, examination, and procedure request forms upon request; * Provide operational support according to business demands; * Monitor beneficiary-related information, including documentation, Unimed cards, and updates to registration data; * Provide telephone and in-person service to beneficiaries of the In-House Service and Preventive Medicine, forwarding inquiries to respective departments as needed; * Prepare and analyze departmental managerial and productivity reports, as well as performance indicators; * Monitor daily beneficiary flow at the CAS reception desk, taking necessary precautions during extended waiting periods; * Develop and update Standard Operating Procedures (SOPs) for activities performed at CAS; * Prepare managerial and quality control reports via system; * Analyze and execute administrative support activities relevant to the assigned functional area, following established guidelines and targets to ensure timely and accurate execution; * Support immediate leadership by preparing reports, gathering and organizing information to aid decision-making; * Generate comprehensive CAS analytical reports, including productivity control and proactive outreach reports; * Conduct audits of general CAS services, proposing improvements and guiding the team; * Monitor and test implementation of new systems within CAS; * Develop operational service schedules aligned with CAS operating hours; * Monitor appointment schedules, waiting times, and service delivery in real time; * Provide support for system-related requests, including incident ticket creation and tracking progress; * Support approval of incident tickets related to operational demands from Preventive Medicine and Primary Health Care (APS); * Contribute annually to the development of the Health Calendar and manage activities involving relevant stakeholders; * Provide service to internal staff regarding the department and refer them to responsible professionals when necessary; * Assist in organizing and preparing meetings and events, handling required requests and confirmations; * Communicate workflows and procedures to new employees to ensure proper task execution. **Requirements:** * Completed Bachelor’s degree; * Intermediate knowledge of administrative processes; * Skills in human-centered customer service; * Skills in assertive communication; Intermediate proficiency in Microsoft Office Suite. * **Benefits:** Education allowance, Internal benefits, Pharmacy discount program, Parking, Birthday leave, Health insurance plan, Dental insurance plan, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher