Internal Support Technician

Description

Job Summary: Provide customer service, perform technical diagnostics, and monitor the internet network, with a focus on continuous service improvement. Key Highlights: 1. Dynamic environment with continuous learning 2. Opportunity for professional growth 3. Team collaboration for continuous improvement **Work Format:** In-person **Your Responsibilities:** Serve customers via system and phone; Identify and monitor potential failures, outages, and breaks in the internet network; Perform technical diagnostics, guide customers, and escalate tickets to field support when needed; Record service interactions and collaborate with the team to continuously improve our services. **Requirements:** Completed high school education; Customer service skills; Interest in technology, networks, and the internet (we’ll teach you the rest!). **What We Offer:** Meal allowance of R$ 29.40 per day (average monthly amount of R$ 700.00 to R$ 790.00); Transportation assistance of R$ 200.00; Unimed health plan fully covered by the company; Pharmacy partnership; Birthday leave; Life insurance; Dynamic environment, continuous learning, and growth opportunities. Position located in Cascavel, PR Attendance bonus ranging from R$ 150.00 to R$ 450.00 **Working Hours:** Monday to Friday, 09:00–13:30 and 15:00–18:30; Saturdays, 09:00–13:00. Sundays on rotating shift schedule Location: Cascavel, PR Interested? Apply here or contact us on WhatsApp: (45) 9 9849-3170 Compensation: R$1.798,00 – R$2.141,00 per month Benefits: * Medical assistance * Life insurance * Meal allowance Work Location: In-person