Hub Support Assistant - Maringá/PR

Description

Job Summary: Provide responsive support and assist with operational tasks, seeking solutions and proposing improvements to e-learning hub daily routines. Key Highlights: 1. Support for e-learning hub staff 2. Assistance with operational requests 3. Seeking solutions and improvements for daily routines We are **Unicesumar**! The largest private distance learning institution in Brazil and a national benchmark in on-campus education and Medicine. Together as **Vitru Educação**, **Unicesumar**, and **Uniasselvi**, we are committed to individual and collective development. Our priority is learning—we make knowledge a way of life! We aim to keep growing responsibly while maintaining the excellence and values that brought us here and will carry us forward! Would you like to join us in the **Universe of Knowledge?** To learn more about **Vitru Educação** and its brands **Unicesumar** and **Uniasselvi**, visit our website: https://www.vitru.com.br/. **Work Location:** Maringá \- PR **Working Hours:** Monday to Friday, from 10:00 AM to 8:00 PM\. **Responsibilities:** * Provide inbound telephone and WhatsApp support to e-learning hub staff; * Assist with operational requests to ensure smooth hub activities; * Identify solutions for issues, errors, or failures reported by hubs; * Propose improvements for hub daily routines; **Requirements:** * Completed high school; ongoing or completed undergraduate degree is a plus; * Prior experience in customer service and conflict resolution is desirable; * Effective communication skills: verbal and written; * Confidentiality and ethics in performing duties. **Benefits:** * **Education scholarship** covering 70% to 100% of undergraduate and postgraduate programs (distance learning, on-campus, and hybrid) for employees; * **Education scholarship** covering 70% of undergraduate and postgraduate programs (distance learning, on-campus, and hybrid) for dependents; * **Master’s and Doctoral scholarships** offering 70% discount (distance learning, on-campus, and hybrid); * **Regional co-payment health plan**; * **Dental plan** for employee, spouse, and children; * **Meal allowance**; * **Partnership agreements** with institutional clinics-schools, restaurants, and gyms. * **Advantage Club** offering up to 60% discount across 300+ partners including pharmacies, travel agencies, courses, food delivery, electronics, and more! * **Extended maternity and paternity leave:** Applicable to biological and adopted children, allowing more time with your newborn and adjustment to the new routine. * **Birthday Day Off:** One paid day off during your birth month! * **Transportation allowance**; * **Free parking**;