If your purpose is to inspire people to care for people, you're in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7,300 healthcare services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and, last year, launched Rita Saúde, an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters an environment of respect, development, diversity, and inclusion. We have over 7,000 employees and operate across 15 states and the Federal District, with 350 units distributed from north to south of the country. Would you like to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media channels: LinkedIn Sabin Medicina Diagnóstica | Instagram @sabinmedicinadiagnostica | Facebook Sabin Medicina Diagnóstica | **Responsibilities and Duties** * Perform pre-attendance to customers via company-established electronic channels (Email, WhatsApp, Chat, and Social Media). * During pre-attendance, register the Service Order in the system, request procedure authorization, and confirm instructions via email to customers. * Send invoices to customers after attendance completion. * Send test results to customers upon request. * Address demands from the virtual store. * Record completed services (e.g., vaccine sales). * Daily confirmation of appointments with customers. * Perform necessary rescheduling, cancellations, and/or same-day appointments. * Schedule hormonal tests and exams requiring sedation. * Attend all internal and external customers courteously, respectfully, and efficiently. * Participate in 100% of training sessions convened by the organization. * Safeguard and preserve company assets. * Understand the company’s vision and mission. * Comply with company regulations and those applicable to your area of operation. * Uphold ethics and discipline within the company. * Apply 5S practices. * Perform other tasks related to those described above, at the discretion of your immediate supervisor. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Clear speech; * Proficient typing skills; * Negotiation and persuasion abilities; * Prior experience in customer service is desirable. **Additional Information** * 44 working hours per week. * Daily workload: 8 hours Monday to Friday, and 4 hours on Saturdays. A healthcare reference, distinguished in people management and female leadership, committed to sustainable best practices and active in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984, born from the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7,000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem comprises a business portfolio covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary healthcare services, contributing to population health management through coordinated care programs and care pathways, delivered via Amparo Saúde and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other professionals to promote quality, efficient access to healthcare. With the goal of fostering entrepreneurship in healthcare, the Group launched SkyHub.Bio in 2020 — an innovation hub dedicated to promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models that contribute to the healthcare sector grounded in science, efficiency, and customer experience. As a solid, visionary national company with well-established values, genuinely committed to an ESG agenda and offering health and wellness services to support its customers’ health journeys across the country, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, wellbeing, and prosperity while promoting social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to bring individuals aligned with our purpose and values into our Group. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*