**Retail Food Commercial Assistant \- Freddo Gelateria** Freddo Gelateria Freddo Gelateria is a reference in high-quality artisanal gelato, passionate about creating unique and delicious experiences for our customers. With a strong market presence, we are continuously expanding and seeking dedicated and enthusiastic professionals to join our team. **Responsibilities:** * **Customer Service**: Deliver exceptional customer service, clarifying questions about our products, providing detailed information on flavors and ingredients, and tracking orders. * **Order Processing**: Receive, record, and track customer orders, ensuring they are prepared and delivered according to our quality standards and within established deadlines. * **Sales Team Support**: Assist the sales team with preparing commercial proposals, quotations, and organizing documents, as well as supporting promotional campaigns and events. * **Information Management**: Update and maintain customer and sales records in CRM systems, ensuring data accuracy and contributing to customer retention. * **Reporting and Analysis**: Prepare sales and performance reports, supporting results analysis and identifying improvement opportunities to optimize commercial operations. * **Internal Communication**: Facilitate communication among different departments—such as production and finance—to ensure compliance with commercial processes and customer satisfaction. **Requirements:** * Currently pursuing or holding a completed undergraduate degree in Business Administration, Marketing, or Commerce. * Minimum 6 months’ experience in commercial support, customer service, or related roles, preferably in the food retail sector. * Skills: Excellent verbal and written communication skills, organization, and time management. * Technical Knowledge: Familiarity with CRM tools, Microsoft Office suite (especially Excel), and ERP systems is a plus. * Personal Profile: Proactivity, attention to detail, ability to work collaboratively and under pressure, as well as a genuine interest in gelato and artisanal products. **Benefits:** * **Starting Salary of R$ 2\.500,00**, increasing to **R$ 2\.878,27** after the probationary period. * **Meal Voucher of R$ 520,00** and **Food Voucher of R$ 430,00**. * **Transportation Voucher or Fuel Voucher of R$ 300,00**. * **Dental Plan** after the probationary period. * **Life Insurance** and **Gympass**; * **Two monthly consultations with a nutritionist and a psychologist**; * **Pharmacy discount (Pague Menos) and diagnostic test discount (Rede DASA).** Join Freddo Gelateria and help deliver the finest artisanal gelato experiences to our customers! Job Type: Full-time CLT Compensation: R$2\.500,00 \- R$2\.878,27 per month Experience: * Sales (Mandatory) * Customer Service (Mandatory) * Trade Marketing (Mandatory)