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Job Summary: We are seeking a proactive, committed, and ethical professional to provide technical support, monitor service tickets, and manage access permissions and scheduling—ensuring operational efficiency and SLA compliance. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on continuous development through performance evaluation 3. Diverse, inclusive, and respectful culture that values plurality We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and around the world. * **Our culture** — Though remote, we stay connected. We hold regular ceremonies to strengthen collaboration, share knowledge, and stay updated on company news! * **We embrace diversity** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful workplace, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** A proactive, committed individual with strong interpersonal skills, high ethical standards, flexibility, and agility. **Your typical day will include:** * Managing access permissions and scheduling (via local portal or email), as well as remotely configuring electronic keys for partner companies; * Monitoring team service tickets to identify and communicate urgent intervention needs; * Handling issuance of outgoing NF-e (electronic invoices) for customers and license plate movements for repairs; * Providing field technicians with physical access support to branches and company facilities (via WhatsApp or phone); * Managing access permissions and scheduling (via local portal or email), as well as remotely configuring electronic keys for partner companies; * Scheduling preventive maintenance services performed by third parties; * Tracking, resolving, and updating tickets in the system to prevent backlogs that could jeopardize project SLAs—and minimizing ticket backlog to the greatest extent possible; * Creating and updating the knowledge base, procedures, customer service scripts, and troubleshooting guides in the KCS portal. **Requirements and Qualifications** * Completed high school education * Email (Office 365) * Microsoft Office suite **Preferred Qualifications** * Currently pursuing a higher education degree in Technology. **Working Hours** * ****8:00 AM to 8:00 PM — rotating 12x36 schedule. * Work model: 100% on-site. * Workplace location: Cidade Industrial, Curitiba–PR. **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at the continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental insurance**, ensuring you and your family’s health is covered * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, encouraging regular exercise * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates + financial literacy program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice—or favorite beverage—and learn more about us, get inspired, explore our open positions, and join this ever-growing team?
