Logistics Assistant (Customer Service)

Description

Job Summary: As a Logistics Assistant - Customer Service, you will serve internal and external customers, aiming to resolve or appropriately route requests quickly and with clear, effective communication. Key Highlights: 1. Handling internal and external customer service and support 2. Monitoring shipments and incidents 3. Managing logistics documents and information We are seeking a **Logistics Assistant - Customer Service** who can understand customer demands (both internal and external), striving to resolve them or route them effectively and as swiftly as possible, with clear and effective communication. Work Location: **Maringá/PR** Employment Type: **Full-time, CLT** **Learn More About Us:** With 40 years of history, **Transpanorama Transportes S/A** ranks among Brazil’s largest fleets, operating over **1.200 owned trucks**, connecting people, companies, and businesses from North to South across the country. We operate nationwide, delivering comprehensive transportation solutions for: Grains, Liquids, Industrialized Products, and Postal Cargo. We are driven by people. Today, we have a team of **over 2,300 employees**, making a difference every day through dedication, safety, and commitment to excellence. Our **Head Office is located in Maringá/PR**, and we operate **more than 90 branches across Brazil**, ensuring strategic presence and operational agility. Grow with us! If you seek challenges, professional development, and want to join a solid company that values people and results, this could be your place. **Build your career journey with Transpanorama!** For questions about applying to our positions, access support by clicking here: https://support\-candidates.gupy.io/hc/pt\-br **Responsibilities and Duties** As a **Logistics Assistant - Customer Service** at Transpanorama, you will perform the following activities: * Respond to internal and external customer requests regarding incidents. * Support incident reporting by gathering data based on chronological events and evidence. * Record incident data in spreadsheets and systems, maintaining updated information for consultation and historical tracking. * Periodically monitor shipments with alerts and incidents by status: pending, under review, and resolved. * Organize documents and supporting evidence, contributing to incident-related information management. * Assist in monitoring and controlling extra costs and layovers, issuing required documentation as needed. * Process trip closures using trip completion information/delivery confirmations and updating customer records accordingly. * Monitor stock levels of products and pallets at logistics operators via spreadsheets, system report reviews, and operational contact verification. * Organize reverse logistics documents and supporting evidence, contributing to information management regarding returned products and pallets. * Handle pallet return cases at end customers, advising drivers on optimal disposition options. * Monitor vehicle statuses during loading/unloading processes exceeding 24 hours — assessing whether layover charges apply; * Respond to requests received via service channels (Email, WhatsApp, and/or phone) related to operational travel expenses, such as loading/unloading fees, mileage, sorting, parking, maintenance, among others; * Inform and support drivers’ inquiries regarding Agillitas card usage and its functions (debits, transfers, and cash withdrawals); * Conduct Agillitas card usage training sessions for driver employees according to HR’s weekly schedule. * Guide drivers on access issues, blocked passwords, card expiration, and payment approval, via service channels. **Requirements and Qualifications** **Basic Requirements:** * Experience or exposure to administrative routines. * Completed high school education. **You Stand Out If You Have:** * Currently pursuing a bachelor’s or technological degree in Logistics, Administration, or related fields. * Intermediate proficiency in Microsoft Office. * Prior professional experience in Transportation and/or Customer Service is desirable. **Additional Information** **Benefits Designed For You!** At Transpanorama, your well-being, development, and quality of life come first. Check out the benefits we’ve prepared for you: * Birthday Day Off: Celebrate your special day with an exclusive time-off! * On-site Cafeteria: Convenient, free meals—no need to commute. * Co-payment Health Plan: Take care of your health and your family’s. * Dental Plan: High-quality dental care to maintain your healthy smile. * Benefits Club: Exclusive discounts and advantages on products and services. * G10 Gas Station Fuel Discount: Extra savings for those using their personal vehicles. * G10 Grill Restaurant Discount: Delicious meals at special prices just for you. * Attendance Bonus: Recognition and reward for your dedication and punctuality. * Corporate University: Learn and grow with access to exclusive trainings and content. * Newborn Voucher: A special gift to celebrate the arrival of a new family member. * Sest Senat (Nutrition, Psychology, Dentistry, and Physiotherapy): Specialized support for your physical and mental health. * Wellhub (Gympass): Access to gyms, fitness activities, and wellness—all in one place. **Here, you don’t just work—you develop, take care of your health, and feel valued!** Join our team! **Transpanorama** Transportes is a publicly traded company positioning itself as a leader in the road freight segment. With over **30 years** of history, the company’s management continues investing heavily in people and innovation. Key examples include: * TP is certified by **GPTW (Great Place to Work)**; * Implementation of a **Control Tower**, the most advanced in Brazil; * Recently held a 24-hour innovation marathon, the **Hackathon InovaTP**; * Our fleet comprises **1,200 owned trucks**, all new and equipped with cutting-edge onboard technology; * The company holds **ISO 39001 certification**, reflecting its commitment to road safety. Do you know what we transport? Here’s a quick overview: *grains, seeds*, agricultural pesticides, and all other components of one of Brazil’s greatest wealth sources—the **agribusiness sector**. We also transport various types of liquids across Brazil—including *fuel and vegetable oil*. Additionally, we carry **industrialized goods, e-commerce shipments, and postal cargo**. Yes, we rank among the top companies providing dedicated services to the **Brazilian Post Office (Correios)**. The company also operates through truck outsourcing, currently managing **70 units** nationwide. **Transpanorama** is growing and already features prominently in leading economic, agribusiness, and transportation annual reports. Management understands that only a qualified and committed team can achieve even better results. Today, we already have **over 2,300 employees** across Brazil. One more excellent piece of news: we currently have open positions for those eager to make a difference and build a fulfilling career. For questions about applying to our positions, access support by clicking here: https://support\-candidates.gupy.io/hc/pt\-br **\#jointhetpteam**