CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: A professional responsible for customer service, performing maintenance triage, vehicle movement, and full oversight of the vehicle service process. Key Highlights: 1. Customer service and relationship management. 2. Dynamic and organized in automotive service management. 3. Comprehensive follow-up of the vehicle service cycle. Hi, we are **CS BRASIL!** We have over 4,000 highly committed employees; therefore, we invest in our people’s development through continuous training programs, valuing individual competencies and organizational values. Our journey is driven by responsibility toward our **CLIENTS**, commitment to our **PEOPLE**, **TRANSPARENCY** — a relationship grounded in ethics, with processes ensuring proper documentation and fulfillment of our obligations, **QUALITY** and agility in delivering contractual commitments, and **PROFITABILITY** as a guarantee for renewing our cycles. We seek individuals who embody simplicity, passion for service, and eagerness to learn, challenge themselves, and grow alongside the company. If this describes you and you want to work in an environment where our PEOPLE make the difference, explore our open positions or submit your resume to our talent pool. All selection processes conducted by **CS BRASIL** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * Perform customer service tasks, greeting customers upon arrival at the branch; * Open service orders for inspection; * Conduct maintenance triage for subsequent routing to the workshop; * Perform visual and photographic checklists via tablet before directing vehicles to mechanics; * Move vehicles within the branch premises; * Manage and monitor the entire service process, from vehicle intake to vehicle delivery; * Schedule appointments; * Provide information and prepare daily reports. **Requirements and Qualifications** * Completed High School education; * Valid Brazilian driver's license (Category B); * Automotive knowledge is a plus; * Proficiency in Microsoft Office suite; **Additional Information** We offer all the traditional benefits you already know — and go beyond: * **Benefits Club:** An exclusive platform offering discounts across multiple categories — gastronomy, entertainment, services, education, leisure, and sports. * **Connected to You:** A dedicated channel providing specialized support for you and your family, including psychological, social, financial, legal assistance, and more — available 24/7, with full confidentiality. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children’s and adolescents’ education is. At **CS BRASIL**, we support our employees by helping cover the cost of the **school supply kit** for their children. * **CS BRASIL University**, a platform designed for your self-development and continuous learning.  * **Veterans Event:** We recognize and celebrate our long-serving employees with special events for those completing 15+ years with the company. * **Mom’s Corner:** A dedicated space located at our headquarters in Itaim Bibi and Administrative Headquarters in Mogi das Cruzes, intended for mothers returning from maternity leave who wish to **continue breastfeeding.** The area provides all necessary **equipment for milk expression and storage, ensuring privacy and comfort.** **** * **Totalpass:** To help you care for your quality of life, health, and well-being. * **School Supply Kit** offered at affordable prices (to ensure access to high-quality materials at great value). CS Brasil was founded in 2009 to deliver **high-quality services to the public sector and mixed-economy enterprises, under governance recognized as a benchmark.** Present in 21 states, we operate with **over 20,000 active personnel across Fleet Management and Outsourcing, Urban Cleaning, Urban Mobility, and Pre-owned Vehicles segments.** Our relationships are founded on **ethics**, **fulfillment of our obligations**, and **commitment to the people who make a difference in our business**. Today, we have over 3,000 dedicated professionals striving to continuously improve our company for our clients and society as a whole.  We are a diverse company that promotes diversity across all positions, regardless of gender, sexual orientation, race, religion, or disability.