IT ASSISTANT

Description

Job Summary: The professional will provide technical support to users in resolving hardware, software, and network issues, performing installations, configurations, and preventive and corrective maintenance. Key Highlights: 1. Hardware, software, and network technical support. 2. Installation and configuration of software and operating systems. 3. Preventive and corrective maintenance of IT equipment. **Job Description:** ---------------------- ¿ Provide technical support to users in resolving issues related to hardware, software, and networks. ¿ Perform installation, configuration, and updating of software and operating systems. ¿ Assist with preventive and corrective maintenance of computers, printers, and other IT equipment. ¿ Support user account, e-mail, and access permission configurations. ¿ Assist in managing technical tickets and recording support activities in the ticketing system. ¿ Support IT asset management and control (computers, laptops, mobile devices, and peripherals). ¿ Assist with network infrastructure routines and remote support. **Desired Qualifications:** -------------------------- ¿ Currently pursuing a technical or undergraduate degree in fields related to Information Technology, Systems Analysis and Development, Networks, or similar. ¿ Basic knowledge of Windows, computer networks, and hardware maintenance. ¿ Familiarity with technical support and user assistance. ¿ Remote support tools knowledge is desirable. ¿ Knowledge of Active Directory. ¿ Experience with ticket management tools (e.g., GLPI). ¿ Basic knowledge of networks and IT infrastructure. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Commercial agreements and discounts; * Life insurance; * Meal allowance; * Wellhub; * Company vehicle; * Day Off; **Work Location:** ---------------------- NEOALIANCA LTDA