Customer Success Analyst.

Description

Job Summary: The Junior Customer Success Analyst leads project implementation, monitors customer health, serves as the interface between customers and production, generates data reports, and collaborates cross-functionally. Key Highlights: 1. Lead project implementation and training for clients 2. Monitor KPIs and proactively act based on data 3. Generate dashboards for usage, satisfaction, and NPS Junior Customer Success Analyst Job Description: 1\- Specialized technical onboarding: lead project implementation, align schedules, deliverables, and training for clients and external teams. 2\- Customer health monitoring: track KPIs such as technical support usage, customization/adjustment requests, operational incidents, and satisfaction—acting proactively based on data. 3\- Interface between customers and production: collect direct feedback regarding assembly, quality, and logistics, and relay it to Engineering, Production, and Logistics teams for continuous improvement; 4 \- Reporting and data intelligence: generate dashboards with usage, satisfaction, and NPS data; 5\- Cross-functional collaboration: work with Sales, Engineering, Quality, Logistics, and Support teams to align and continuously improve processes. 6 \- This professional will be responsible for overseeing execution, identifying bottlenecks, and proposing rapid and effective solutions to ensure smooth operations at construction sites. 7\- Direct alignment and field support: ensure compliance, quality, and adherence to deadlines for on-site teams. 8\- PPCP spreadsheet updates: populate the system or spreadsheet with schedules, production status, and deliveries aligned with the PPCP; maintain constant communication with customers regarding deadlines. 9 \- ART request: issue Technical Responsibility Statements (ART) where applicable to delivered projects. 10\- Formalization of new orders: convert orders into internal processes, manage contracts and documentation, and hand over to PCP. General operational support to closers: support the sales team (closers) by providing technical, logistical, and timeline information to close deals. Employment Type: Full-time CLT Compensation: R$2\.000,00 \- R$2\.800,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site