CRM Support Analyst

Description

Job Summary: The CRM Support Analyst handles customer inquiries related to Clover CRM work processes, aiming to identify improvements and ensure satisfaction within an engaged, high-performing team. Key Highlights: 1. Passion for customer service and a highly engaged, high-performing team 2. Supporting colleagues and contributing to the knowledge base 3. Staying up-to-date with systems and business processes At Aliare, we unite the agribusiness sector in a productive environment. Let’s grow together? We are the agribusiness cooperation platform, connecting people, tools, and companies to transform time into productivity. We exist so that all agents across the production chain have the right information at the right time. The **CRM Support Analyst** provides support to customers regarding **Clover CRM** work processes. If you are a professional passionate about customer service and eager to join an engaged, high-performing team, this opportunity is for you! **Responsibilities and Duties** * Provide support to customers within your assigned team, handling support requests ranging from low to high complexity; * Record support interactions and their progress in the management tool, as specified in the process; * Assist in tracking issues until definitive resolution, covering all phases from initiation to completion of support; * Identify opportunities to improve training for your team and for the client’s staff; * Analyze and prioritize requests based on criticality; * Stay updated on system developments within your area of expertise, as well as on business processes; * Understand the customer journey and possible pathways for each identified need; * Support other team members on specific topics within your expertise, contributing to their development; * Monitor time spent and status of ongoing tasks to ensure compliance with established SLAs; * Attend training sessions when required; * Contribute to creating and maintaining knowledge base articles; **Requirements and Qualifications** * Currently pursuing a degree in Business Administration, Agribusiness, Accounting, Economics, Information Technology, or related fields; * Basic knowledge of operating systems and Office suite; * Basic understanding of administrative business processes (procurement, sales, finance); * Strong verbal and written communication skills; * Sense of urgency and ability to assess criticality to escalate situations to higher support tiers or management when necessary; * Ability to diagnose and resolve technical issues; * **Reside in Cascavel - PR** * **Spanish language proficiency** will be considered a plus. * ***Cooperative-related knowledge*** will be considered a plus. **Additional Information** **What does Aliare offer?!** An integrated and prepared team ready for new challenges, operating with credibility and transparency, aiming for continuous growth to facilitate the work of those who feed the world. Ethics, relationships, achievement, commitment, and innovation always guide our actions. National Health Plan; National Dental Plan; Life Insurance; Flexible Benefit Card (Meals/food); Transportation Voucher; Relocation/Home Office Allowance; Wellhub; Corporate University; Education Assistance; Annual Performance-Based Bonus; Referral Bonus; Longevity Bonus; Gift for newborn children of \#Aliados; Exclusive birthday gift; At our offices, you’ll find a great environment, including a game room, rest room, fully equipped kitchen, afternoon snack, and, of course, hot coffee. We are a technology ecosystem with one sole purpose: **facilitating the work of those who feed the world!** And what does that mean? That through **innovation, technology, and people passionate about what they do**, we are breaking boundaries and shaping the agribusiness of the future. **We will become Brazil’s first Agro Big Tech!** To achieve this, we’re bringing together true **\#Aliados** to walk this path of achievements with us. Here, **we value diverse ideas**, because that’s how we deliver **unique results**. We seek people willing to embrace **our Aliare Way of Being.** Curious to learn more about our culture and day-to-day life? Check out a *spoiler* of what awaits you here — the Aliare Universe. And there’s more! So far, we’ve achieved: **6** physical units across Brazil **\+900** employees **\+50%** market share in agricultural input distribution **\+65 thousand** users **\+5 thousand** establishments Operations in **22 states + DF** #### **Don’t waste time — join our Aliare Universe!**