E-commerce Assistant

Description

Job Summary: The professional will work in e-commerce operations, overseeing administrative, sales, billing, and logistics processes, as well as providing online customer support. Key Highlights: 1. E-commerce operations with focus on administrative and logistics processes. 2. Customer service to end consumers via direct channels and backoffice. 3. Product management, online sales, and customer support. Works in e\-commerce operations, monitoring administrative processes including product registration, sales platform updates, orders, billing, and logistics. Provides support for online sales, addressing customer inquiries and consultations. **Responsibilities and Duties** * Register products on the e-commerce website and marketplaces. * Monitor and maintain social media channels, updating them accordingly. * Add new products to the website; * Provide customer service to end consumers—both through direct channels and backoffice-related tasks; * Monitor and ensure smooth operation; * Assist in Google Adwords management; * Track sales made via phone and website. * Request postal and freight carrier pickups. * Prepare reports, maintain inventory control, assist in product cataloging. * Record system entries in the platform upon completing picking and packing; * Issue, receive, and register entry and exit fiscal invoices in the Cronos System; * Register products in the Cronos System and online sales platforms; * Provide managerial reports on ongoing activities; * Customer service, resolving and addressing issues; * Monitor customer service center (SAC) and post\-sales; * Control and ensure proper use of equipment; * Strictly comply with occupational safety regulations; * Strictly comply with the Code of Ethics and Internal Regulations; * Perform other related duties consistent with the nature of this role and its responsibilities. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Business Administration, Advertising and Public Relations, Marketing, Communications, or related fields; * Proficiency in Microsoft Office suite; * Intermediate Excel skills; * Analytical mindset. **Additional Information** **Benefits:** * Meal Allowance * Health Insurance * Dental Insurance * Life Insurance * Transportation Allowance * Birthday Voucher * Gympass * Conexa * Discounted company products for employees With over 18 years of operation in the market, GMI DISTRIBUIDORA is considered one of Brazil’s largest distributors and a benchmark in distributing Automation, Telecom, ISP, Electronic Security, IT, and Solar Kit products. GMI has built its trajectory on solid foundations and transparent processes, prioritizing employee appreciation and partner recognition. For GMI, “People are our greatest technology.” GMI began operations in a 40m² room and today operates from a 4\.000m² facility housing Commercial, Finance, Logistics, RMA, International Trade, Legal, Marketing, IT, and HR departments. We also operate four branches located in Natal, Campina Grande, Recife, and João Pessoa, plus a distribution center in Serra \- ES. The GMI Group comprises GMI Distribuidora, GMI Indústria, Nyo Log, Nyo GMI, Nyo Energia, and the component and peripheral brands Valianty and Yon. As part of its continuous improvement practice and commitment to delivering value to stakeholders, GMI Distribuidora implemented and was certified ISO 9001:2015 by the British Standards Institution in 2020. In May 2023, GMI Distribuidora achieved a milestone in its history: **the national Excellence in Distribution Award granted by Infor Channel magazine**, winning in the categories **"Distributor of the Year"** and **"Regional Distributor".** This operation is committed to excellence in customer service and generating value in commercial transactions.