Job Summary: We are seeking a Customer Experience Assistant to monitor workshop customer satisfaction, ensuring positive and high-quality service through surveys and feedback analysis. Key Highlights: 1. Conduct customer satisfaction surveys and record feedback 2. Support the analysis of information for continuous improvement 3. Collaborative environment with opportunities for learning and development **Customer Experience Assistant – Focus on Satisfaction Survey (Workshop)** Do you enjoy listening to people, understanding experiences, and contributing to service improvement? We have an opportunity for you! We are looking for a **Customer Experience Assistant** to directly monitor the satisfaction of our workshop customers, ensuring every interaction is a positive and high-quality experience. **Key Responsibilities:** * Conduct **customer satisfaction surveys** following workshop interactions; * Contact customers via phone, WhatsApp, or other channels to understand their service experience; * Record feedback, suggestions, and potential dissatisfaction; * Support analysis of collected information to identify improvement opportunities; * Assist in developing satisfaction reports and metrics; * Collaborate with the workshop team to promote continuous service improvements. **Requirements:** * Strong verbal and written communication skills; * Ability to interact effectively with people and listen to feedback; * Organized and detail-oriented; * Basic computer knowledge (spreadsheets and systems); * Prior customer service experience is a plus. **Ideal Candidate Profile:** * Empathetic, communicative, and proactive individual; * Problem-solver focused on continuous improvement; * Committed to service quality and customer experience. **What We Offer:** * Collaborative work environment; * Opportunities for learning and development; * Active participation in improving our customers’ experience. If you are passionate about **customer service, client relationships, and continuous improvement**, we want to meet you! Compensation: starting from R$2\.000,00\00 per month Benefits: * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
