Job Summary: We are seeking a Store Associate (Multiskill) to provide in-person service, sales, financial and technical support, contributing to a positive customer experience. Key Highlights: 1. In-person customer service and support. 2. Sales of plans and services, and financial negotiations. 3. Technical screening, store organization, and administrative routines. About the Role We are looking for a **Store Associate (Multiskill)** to join our team! We seek a committed, communicative professional focused on excellence in customer service. In this role, you will work multifunctionally—providing in-person service, conducting sales, delivering basic financial and technical support, and contributing to a positive experience for our customers. Main Responsibilities * Provide in-person customer service, offering support and guidance. * Sell plans, services, upgrades, and retention packages. * Issue invoices, bank slips, and PIX payments, and conduct simple financial negotiations. * Perform initial technical request screening and route them to the responsible team. * Organize the store and support administrative routines. * Guide customers on plans, contracts, services, and promotions. * Accurately and thoroughly record all interactions in the company's systems. * Work on customer retention, aiming to reduce cancellations. * Contribute to achieving store sales targets and performance indicators. Requirements * Completed high school education (college enrollment preferred). * Experience in customer service and sales. * Proficiency in computer use and system operation. * Strong communication skills, organizational ability, and proactivity. * Results-oriented profile with focus on service excellence. Advantages * Familiarity with company plans, campaigns, and internal processes. * Ease of use of systems and information recording. * Interest in professional development and career growth within the company.
João Silva
Indeed · HR
João Silva
Indeed · HR
