CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: An opportunity for those who enjoy connecting people and organizing processes, ensuring an outstanding experience for each new customer from the very beginning of their journey. Key Highlights: 1. Charming onboarding support for new customers 2. Organization and follow-up of import processes 3. Ensuring the best experience for the customer **Description** If you enjoy connecting people, organizing processes, and ensuring everything happens in the best possible way, this opportunity is perfect for you. At China Gate, the first contact makes ALL the difference—and that’s where you come in! Your mission will be to ensure every new customer has an outstanding experience right from the start of their journey. Here, those who provide service, ENCHANT. Those who enchant, MAKE A DIFFERENCE. **Responsibilities and Duties** Provide onboarding support to customers via WhatsApp, email, and phone, guiding them through import procedures on the Pindau platform to finalize orders; Initiate, verify, and allocate costs requested by customers to the responsible department, analyzing related details; Monitor the customer's status, order completion, and closure, resolving all questions regarding costs and amounts; Request import cost reviews when necessary; Fill in the shipping marks for approved orders; Request Siscomex Radar registration for approved orders; Review the packing list sent by China and forward it to the process team so they can proceed with next steps; Track pending items on the Trello board together with the China team; Update the customer's status in the CRM system according to their current stage; Maintain the general reporting spreadsheet. **Requirements and Qualifications** Completed high school education; Basic Microsoft Office proficiency; Basic English (translation tools may be used for interpretation).