Job Summary: Manage the customer service team, focusing on continuous improvement of customer experience and implementation of effective processes. Key Highlights: 1. Efficient management of the customer service team and customer experience 2. Focus on continuous improvement and implementation of effective processes 3. Development of customer loyalty strategies and team training Description: Apply quickly via email: Requirements and Qualifications: Completed undergraduate degree, preferably in Business Administration or Human Resource Management; Completed specialization course or MBA; Knowledge of corporate governance; Knowledge of administration and quality management; TOTVS ERP system (Protheus); Knowledge of corporate management systems; Quality Management processes and policies; Knowledge of Customer Service routines; Knowledge of technical team training (trainer role); Proficiency in Microsoft Office applications: Word, Excel, and PowerPoint; Knowledge of Service Desk applications (incident creation and tracking, and Corporate Intranet); Aptitude for public interaction; Knowledge of providing support throughout all stages of customer service and supervising outcomes; Interpersonal relationship skills and teamwork ability; Leadership; Initiative and ability to handle unforeseen situations; Ability to persuade and influence; Writing proficiency and strong verbal fluency; Responsibilities and Duties: * Efficient management of the customer service team. * Continuous improvement of customer experience. * Implementation of effective customer service processes. * Development and monitoring of performance metrics. * Conflict resolution and handling of complaints. * Team capacity building and training. * Promotion of a collaborative work environment. * Analysis of customer feedback for improvements. * Development of customer loyalty strategies. * Periodic performance and progress reports. Benefits: Meal allowance of R$ 36.59, Transportation allowance, Medical assistance, Dental assistance, Life insurance, Gympass, Zenklub Work Schedule: Monday to Thursday, from 08:00 to 18:00, and Friday, from 08:00 to 17:30. Knowledge: Education: Postgraduate degree \- (Organizational Administration / Financial Administration / Communication / Ethics and Citizenship / Prevention and Health / Digital Inclusion (Office Suite) / Corporate Sociology / Business Law / Human Resources). \- Completed 2511200202481630227
João Silva
Indeed · HR
João Silva
Indeed · HR
