Hardware Support Assistant

Description

Job Summary: We are seeking a professional to ensure the best customer experience by creating and updating automated messages and serving as a bridge to the technical support team. Key Highlights: 1. Ambitious and authentic culture focused on respect, trust, and belonging. 2. Continuous opportunities for learning and professional development. 3. Focus on collaboration and celebration of individual and collective success. Join ABC Fitness and become part of a culture that is as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values **Best Life** We believe great work begins with great people. That’s why our culture is built on respect, trust, and a sense of belonging. We foster an inclusive environment where every team member can bring their authenticity to work—because diverse perspectives drive innovation and create meaningful impact. **Growth Mindset** We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—both personally and professionally. **One Team** From day one, you’ll be part of a team that collaborates, celebrates, and cares. We act swiftly, support each other, and have fun along the way—because when you thrive, we all thrive. **WHAT YOU’LL DO:** * Ensure the best customer experience in terms of support; * Create and update automated messages to ensure high-quality service and engagement; * Serve as a liaison to Level 2 support, reporting improvement opportunities, bugs, and feedback; * Install biometric readers; * Install drivers for turnstile operation; * Install facial recognition systems; * Remote access for problem analysis and resolution; **WHAT YOU’LL NEED** * Advanced knowledge of Windows; * Technical knowledge of computing (hardware); * 1 year of experience in similar technical roles **WHAT WOULD BE A PLUS** * Spanish **WHAT WE OFFER YOU:** * Purpose-driven company committed to transforming people’s lives through technology, with a values-based culture centered on Best Life (\#bestlife), One Team (\#oneteam), and Growth Mindset (\#growthmindset). * Days of Disconnection—once per quarter, we take a collective pause and enjoy a shared day off around the world. \#oneteam * Health, dental, and life insurance. * Meal allowance—for use at both supermarkets and restaurants. * Remote work allowance—you may need help with your internet bills. * Gym access subscription app. * Educational partnership offering excellent discounts at universities, English schools, and more. * Payroll-deducted personal loan. * EAP—psychological, legal, and financial assistance whenever you need it. Always. * Access to discounts with our partners, including Dell, Microsoft, and many others. * And more!—so many benefits we can’t list them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC'S **COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:** ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. **About ABC Fitness** ABC Fitness is the \#1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data\-driven solutions to simplify club management and engage members and clients.From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com \#LI\-REMOTE