Job Summary: In-person and remote user support, equipment and system maintenance and configuration, with focus on technical support and hardware. Key Highlights: 1. Technical support for microcomputers and hardware maintenance 2. Public service and teamwork 3. Experience with Windows operating systems and Microsoft Office About the Opportunity: ***IT TECHNICIAN I*** \> **Working Hours:** From 09:00 to 12:00 and from 13:00 to 18:00, Monday through Friday (subject to change at the company’s or client’s discretion). \> **Work Location Address:** Ponta Grossa, Paraná / SC. **\> Coverage Period:** August 03, 2026 to September 04, 2026\. **\> Employment Type:** CLT, fully in-person. \> **What We Are Looking For:** ***Education:*** Completed High School; ***Computer Skills:*** Advanced; ***Languages:*** Portuguese and technical English; ***Years of Experience:*** Minimum 1 year of verifiable experience required. ***Preferred Prior Experience:*** * Proven experience (employment record or equivalent) in technical roles related to Hardware Maintenance and/or Technical Support and Assistance. Minimum 1 year of verifiable experience required. * Experience operating and providing support for Windows 10 and subsequent Microsoft OS updates during the contract period; * Experience installing and supporting Microsoft Office and LibreOffice; * Experience providing user support for microcomputers. \> **Core Job Responsibilities (Duties/Tasks):** * Customer-oriented attitude, willingness to listen and serve, ability to respond with appropriate formality, capacity to respond effectively under pressure, and ease working in teams. * Technicians are responsible for providing in-person and remote support to MPPR users; maintaining equipment and/or connected systems in normal operational condition; performing necessary adjustments and repairs, including installation and configuration of operating systems and duly approved and supplied software by MPPR. \> **Specific Knowledge, Certificates, and Certifications Required:** * Certificate confirming satisfactory completion of a Technical and/or Vocational Course in Hardware Maintenance (microcomputers and/or printers), or training courses in Software or Operating Systems (Linux or Windows), or Computer Networking courses, with minimum duration of 40 classroom hours; * Proficiency in installing and configuring workstations running Microsoft Windows; * Basic knowledge of Linux; * Basic knowledge of electronics; * Advanced knowledge of Windows networking environments and Internet; * Advanced knowledge of microcomputer hardware; * Advanced knowledge of information security (backup and restoration); * Knowledge of security, vulnerabilities, and antivirus solutions; * Knowledge of assembling Category 5 and Category 6 network cables; * Knowledge of switch port termination; * Knowledge of printer maintenance (e.g., paper jams, toner/photoconductor replacement, assembly/disassembly, component cleaning, etc.). \> **Essential Personal Attributes for This Role:** * Valid Brazilian National Driver’s License (CNH), category B or higher; * Criminal background clearance certificates issued by State Police and Federal Police. \> **What We Offer:** Salary: R$ 2\.450,00\. Meal Allowance: R$ 28.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Membership; Life Insurance; Others: GoGood. Minimum Educational Requirement: High School (Secondary Education) Driver’s License Requirement: B
João Silva
Indeed · HR
João Silva
Indeed · HR
