Support Technician

Description

Job Summary: IT professional specializing in Level 2 support, performing hardware maintenance, installation, configuration, testing, and information security. Key Highlights: 1. Specialized on-site and remote support 2. Hardware maintenance and equipment configuration 3. Focus on information security and service quality **Level 2 Support Technician** **Education:** * Completed bachelor's degree in Information Technology; or * Currently enrolled in a bachelor's program in Information Technology for at least 12 months. **Mandatory Certifications/Training:** * Service quality or user relationship management for Service Desk; * Preventive and corrective maintenance of microcomputers and peripherals (hardware); * Information Security; * Professional conduct and ethics; * Microsoft 365 Fundamentals (MS\-900\); Public service delivery; * ITIL 4 Foundation. (See note below) **Scope of Responsibilities:** * Specialized on-site and remote support * Hardware maintenance * Equipment installation and configuration * Execution of project-based services (on-demand) * Testing, diagnostics, and validation * Backup/restoration * Inventory management and CMDB updates Minimum Education: Bachelor's Degree