Support Technician

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: N2 Support Technician to provide specialized support, maintenance, installation, configuration, testing, and inventory management. Key Highlights: 1. Specialized on-site and remote support 2. Hardware and software maintenance 3. Focus on information security and ITIL 4 Foundation **N2 Support Technician** **Education:** * Completed bachelor's degree in Information Technology; or * Currently enrolled in a bachelor's program in Information Technology for at least 12 months. **Mandatory Certifications/Training:** * Service Desk user interaction or customer service quality; * Preventive and corrective maintenance of microcomputers and peripherals (hardware); * Information security; * Professional conduct and ethics; * Microsoft 365 Fundamentals (MS\-900\); Public service; * ITIL 4 Foundation. (See note below) **Scope of Responsibilities:** * Specialized on-site and remote support * Hardware maintenance * Equipment installation and configuration * Execution of project-based services (on-demand) * Testing, diagnostics, and validation * Backup/restoration * Inventory management and CMDB updates Minimum Education: Bachelor's Degree

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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