Description: Apply quickly via email: Responsibilities and desired experience: Join our team! Are you passionate about challenges and seeking an opportunity to develop your skills in the technology field? Cloudfy Tecnologia is looking for a dedicated and proactive individual to join our team and grow with us! Activities: * Handle low- to medium-complexity technical support tickets; * Identify and resolve issues reported by customers; * Escalate more complex incidents to Level 2 Support Analyst; * Document support interactions; * Provide initial customer support, ensuring customer satisfaction and service quality; * Document and update the knowledge base; * Schedule training sessions. Requirements: * Experience working directly with end customers; * Basic business knowledge in the finance area (accounts payable and receivable, cash flow, etc.); * ERP knowledge. Advantages: * Knowledge of the Food Service retail sector (POS systems, finance, accounting, tax regulations including NF-e and NFC-e, among others). Benefits: R$30.00 meal allowance, health insurance, transportation allowance Work schedule: Monday to Friday: 9:00 AM to 6:00 PM; OR Tuesday to Saturday: 1:00 PM to 10:00 PM; OR Monday to Friday: 11:00 AM to 8:00 PM. Weekend and nighttime on-call shifts possible. Required knowledge: Education: Completed undergraduate degree in Network Administration, Systems Analysis and Development, Information Security Management, or IT Management 2512150202201563121