Customer Support/Service Assistant

Description

Job Summary: We are seeking a Support and Customer Service Assistant to provide support to users of our AI-powered Recruitment and Selection platform, clarifying questions and resolving requests. Key Highlights: 1. Supporting users of an AI-powered Recruitment and Selection platform 2. Responsible for assisting recruiters, HR professionals, managers, and candidates 3. Opportunity to help identify improvements and optimize user experience ### **Description** We are looking for a Support and Customer Service Assistant to support users of our AI-powered Recruitment and Selection platform. You will assist recruiters, HR professionals, managers, and candidates by clarifying questions and resolving platform-related issues. We seek a communicative, organized, proactive individual who is comfortable interacting with people and technology. Experience in customer service, technical support, or digital platforms is a plus. ### **Requirements** Currently pursuing a bachelor's degree in Administration, Human Resources, Psychology, Communications, Business Management, or related fields. Strong verbal and written communication skills, with ease in customer service and problem resolution. ### **Responsibilities** * Provide support and assistance to recruiters, HR professionals, managers, and candidates via chat, WhatsApp, e-mail, and telephone. * Clarify questions regarding platform features and assist in resolving operational issues. * Log, track, and route requests, ensuring prompt and high-quality service. * Support the identification of improvements and opportunities to optimize users' platform experience. ### **Behavioral Competencies** Clear and effective communication Teamwork Empathy in customer service Proactivity ### **Technical Skills** Customer service Technical support tools ### **Benefits** Meal Allowance Remote Work Allowance Health Insurance Transportation Allowance