Front Desk Assistant

Description

Job Summary: Primary point of contact for guests, providing personalized assistance, monitoring online channels, and generating reports to support management—aiming for guest satisfaction. Key Highlights: 1. Personalized and high-standard guest assistance 2. Monitoring and updating information on online channels 3. Managing requests and promptly resolving guest inquiries to deliver a luxury experience Serve as the primary point of contact for guests using the hotel's telephony and communication services, delivering personalized and high-standard assistance. Monitor partner websites and online channels to ensure all service descriptions and operating hours are accurate and up to date. Generate occupancy forecast reports and daily pick\-up reports to support managerial decision-making. This role involves managing guest requests and resolving inquiries quickly and courteously, contributing to a luxury experience and ensuring guest satisfaction and loyalty. Salary: R$ 1\.980,00 \+ 3 hotel points (variable amount) \+ VA 650 \+ VT \+ Attendance Bonus \+ Dining Room (optional) \+ Medical and Dental Assistance after 90 days. Advanced/Fluent English is mandatory. Employment Type: Direct Hire (CLT) Compensation: R$2\.700,00 \- R$2\.800,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Language: * English (Preferred)