Job Summary: Primary point of contact for guests, providing personalized and high-standard assistance, monitoring online channels, and generating occupancy reports to support management. Key Highlights: 1. Personalized and high-standard assistance to guests 2. Online channel monitoring and assurance of up-to-date information 3. Management of guest requests and resolution of inquiries to deliver a luxury experience Serve as the primary point of contact for guests using the hotel’s telephone and communication services, delivering personalized and high-standard assistance. Monitor partner websites and online channels to ensure all service descriptions and operating hours are accurate and up to date. Produce occupancy forecast reports and daily pick\-up reports to support managerial decision-making. This role involves efficiently and courteously managing guest requests and resolving inquiries, contributing to a luxury experience and ensuring guest satisfaction and loyalty. Salary: R$ 1\.980,00 \+ 3 hotel points (variable value) \+ VA 650 \+ VT \+ Attendance bonus \+ Dining facility (optional) \+ Medical and dental assistance after 90 days. Advanced/ fluent English is mandatory. Employment type: Direct hire (CLT) Compensation: R$2\.700,00 \- R$2\.800,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Language: * English (Preferred)
João Silva
Indeed · HR
João Silva
Indeed · HR
