Collections Operator

Description

Job Summary: We are seeking a Collections Operator with strong communication skills, a negotiation-oriented profile, and a passion for customer service to join our collections team, performing customer interactions and negotiations. Key Highlights: 1. Opportunity for professionals with a negotiation-oriented profile 2. Focus on customer service and cordial customer relationship 3. Support for operational routines in the collections department **Job Description:** ---------------------- We are looking for a Collections Operator to join our team! If you have strong communication skills, a negotiation-oriented profile, and enjoy interacting with customers, this opportunity may be right for you. The professional will work in the collections department, responsible for proactive and reactive customer interactions, negotiations with delinquent customers, and support for departmental operational routines—always prioritizing cordial and efficient relationships. Responsibilities: Conduct daily collections from delinquent customers via phone, WhatsApp, and e\-mail, aiming to regularize outstanding debts; Perform proactive and reactive customer interactions, ensuring quality and efficiency in negotiations; Respond to customers, colleagues, and store partners via phone, e\-mail, and digital channels; Conduct negotiations via WhatsApp Cob and Blip platform; Monitor and reply to e\-mails, ensuring timely responses; Issue and send invoices, bank slips, and fiscal notes, including duplicate copies upon request; Open system requests to formalize agreements (debt acknowledgment and novation); Comply with departmental standard operating procedures (SOPs); Organize and archive departmental documents; Maintain an organized and collaborative work environment. **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree; Experience in collections, telemarketing, or customer service; Basic computer skills; Strong verbal and written communication skills; Negotiation and customer relationship skills. **Desirable Requirements:** -------------------------- Experience with digital customer service and collections platforms; Experience in goal- and metric-driven environments. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Allowance; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER COB **Working Hours:** ------------------------ Monday to Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays