Provide support in monitoring processes, conducting inspections; - Complete reports, identifying services and/or processes that do not meet required standards; - Responsible for planning, executing, and analyzing results, as well as ensuring quality, guaranteeing that project work plans and process execution comply with the quality assurance plan; - Monitor the implementation of new logistics projects and control the development of productive process activities to verify achievement of established targets; - Support resolution of customer issues regarding deliveries, pickups, returns, and all matters related to orders; serve as the liaison between Customer Service (SAC) and Operations; Employment type: Full-time CLT contract Salary: R$3,500.00 – R$3,501.00 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Food voucher * Transportation voucher Experience: * Quality control (preferred)