**Job Description – Service Consultant** The Service Consultant is responsible for directly serving customers, providing technical support, specialized guidance, and ensuring that services are delivered in accordance with company standards. Acts as the organization’s representative, guaranteeing quality, agility, and excellence in after-sales service. **Key Responsibilities:** Conduct in-person and telephone customer service, understand customer needs, and accurately create service orders. Perform detailed check-in, initial vehicle inspection, and record any damages. Prepare estimates, technically explain services to customers, and obtain their approval. Monitor repair execution in the workshop, ensuring adherence to deadlines, quality standards, and continuous communication with the customer. Deliver vehicles to customers with a clear explanation of the services performed. Conduct post-service follow-up and customer retention activities. Ensure compliance with warranty timelines, manufacturer policies, and internal processes. Offer additional services, inspections, service packages, and preventive maintenance advice. Support quality control, after-sales performance indicators, and revenue targets. Serve as liaison with other departments (parts, workshop, warranty, and sales). Maintain order and efficient vehicle flow at the reception area. **Required Experience** Minimum 2–3 years’ experience as a Service Consultant at an automotive dealership. Knowledge of: Service order creation and closure Automotive management systems (DMS) Warranty procedures After-sales service routines