Job Summary: Professional responsible for providing service and support to internal and external customers, managing incidents, monitoring logistics, and supporting drivers. Key Highlights: 1. Customer and driver service and support 2. Management and monitoring of incidents and logistics processes 3. Document organization and operational cost control Respond to internal and external customer requests regarding incidents. Support incident registration by collecting data based on chronological events and evidence. Record incident data in spreadsheets and systems, keeping information updated for consultation and historical tracking. Periodically monitor shipments with alerts and track incidents by status: pending, under treatment, and completed. Organize documents and receipts, contributing to incident-related information management. Assist in monitoring and controlling extra costs and lodging, issuing required documentation as needed. Perform trip closure procedures using trip completion information/delivery receipts and updating information with customers. Monitor inventory levels of products and pallets at logistics operators via spreadsheets, system report checks, and operational contact information. Organize documents and receipts related to reverse logistics, contributing to information management regarding returned products and pallets. Handle pallet return cases at end customers, guiding drivers toward the best possible disposition. Monitor vehicle statuses during loading and/or unloading processes when exceeding 24 hours, \- evaluating whether lodging charges will apply; Respond to requests received through service channels (Email, WhatsApp, and/or phone) regarding operational travel expenses such as loading/unloading fees, transportation, sorting, parking, maintenance, among others; Inform and support drivers regarding the use of the Agillitas card and its functions (debits, transfers, and cash withdrawals); Conduct training sessions for driver employees on Agillitas card usage according to HR’s weekly schedule. Guide drivers on access issues, blocked passwords, card expiration, and payment approvals via service channels. Minimum Education Level: Bachelor's Degree Desired Education Background: * Logistics, Bachelor's Degree * Business Administration, Bachelor's Degree * Corporate University: Learn and grow with access to exclusive trainings and content. * G10 Grill Restaurant Discount: Delicious meals at special prices for you. * Wellhub (Gympass): Access to gyms, physical activities, and wellness in one place. * SEST SENAT: Support for your physical and mental health with specialized care. * Newborn Voucher: A special gift to celebrate the arrival of a new family member. * Attendance Award: Recognition and reward for your dedication and punctuality. * On-site Cafeteria: Convenient and free meals without needing to commute. * Dental Plan: High-quality dental care to maintain your healthy smile. * Birthday Day Off: Celebrate your special day with an exclusive day off! * Co-payment Health Plan: Take care of your health and your family's. * Benefits Club: Exclusive discounts and advantages on products and services. * G10 Gas Station Fuel Discount: More savings for those who use their own vehicles.
João Silva
Indeed · HR
João Silva
Indeed · HR
