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Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues, requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Multichannel customer service: in-person, phone, and email 2. Efficient resolution of problems and conflicts 3. Participation in training programs for continuous improvement The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy to handle various situations. * Serve customers in person, by phone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace
