Internal Sales Representative

Description

Job Summary: We are seeking an organized, communicative, and proactive Internal Commercial Assistant to handle in-person and WhatsApp-based customer service—from the first contact through after-sales. Key Highlights: 1. Consultative customer service and end-to-end customer management—from initial contact through after-sales. 2. Responsible for advertising-generated leads and relationship management with existing customers. 3. Focus on organization, communication, and proactivity to achieve sales targets. Internal Commercial Assistant \#500 **Maringá \- PR** **Avenida Franklin Delano Roosevelt, \- Conjunto Habitacional Requião I, Maringá \- PR** **Working Hours:** Monday to Friday, 9:00 AM–6:00 PM (1-hour lunch break) **Employment Type:** CLT (Consolidation of Labor Laws) **Compensation:** Fixed salary of R$ 2,300.00 \+ 5% commission on sales Job Description: We seek an organized, communicative, and proactive individual to serve customers at our store—both in person and via WhatsApp—receiving leads from advertisements and maintaining close relationships with existing customers. This person will guide customers from the first contact through after-sales, ensuring a seamless experience and increasing conversion and repeat-purchase rates. **Main Responsibilities** * **WhatsApp Support:** * Promptly respond to leads generated from advertisements. * Clearly and consultatively present products/services. * Answer questions, send catalogs, photos, videos, and commercial terms. * Log all interactions in the CRM. * **In-Store Customer Service:** * Greet customers courteously. * Understand their needs, recommend suitable products/services, and close sales. * Assist with store organization (product displays, promotional materials, etc.). * **CRM Management and Contact Organization:** * Record all customer interactions in the CRM. * Update lead statuses (e.g., new, in follow-up, proposal sent, sale closed, not converted, etc.). * Maintain an organized follow-up routine. * **Follow-up and After-Sales:** * Re-engage customers who expressed interest but have not yet completed a purchase. * Conduct after-sales outreach to ensure satisfaction and encourage repeat purchases. * Remind customers about promotions, new arrivals, and special offers. * **Planning and Routine Management:** * Organize a daily schedule for customer interactions, follow-ups, and monitoring. * Track sales goals and plan accordingly to achieve them. * Report results and areas for improvement. **Requirements** * Completed high school education. * Strong verbal and written communication skills. * Ability to interact effectively with people, demonstrating courtesy and professionalism. * Organizational and disciplinary skills to maintain consistent service routines, follow-ups, and recordkeeping. * Familiarity with technology: * Use of WhatsApp Web/Business. * Computer navigation. * Ability to quickly learn systems (especially CRM). * Interest in working in sales and achieving targets. Minimum Education Level: High School (Secondary Education) Preferred Education:* High School (Secondary Education)