PL Support Analyst - Curitiba

Description

Technical Responsibilities: * Second and third level support (N2/N3\) for incidents and requests related to IT infrastructure; * Administration of Windows Server (2008 to 2025\), including AD, DNS, DHCP, GPO, and File Server services; * Support and administration of Windows 10 and 11 operating systems; * Assistance in managing Office 365 environments (Exchange Online, Teams, OneDrive, SharePoint, and Intune); * Basic management of SQL Server and Oracle databases (access, permissions, troubleshooting); * Support for Totvs ERP environment (preferably Protheus), including applications and database integrations; * Administration and troubleshooting of TCP/IP networks, LAN/WAN, VLANs, routers, switches, and corporate Wi\-Fi; * Support for information security solutions, focusing on access control, authentication, antivirus, and security policies; * Assistance in administration and analysis of firewall rules (FortiGate, SonicWall, or similar); * Creation and updating of technical documentation and standard operating procedures (SOPs); * Participation in infrastructure improvement and maintenance projects. Technical Requirements: * Completed bachelor's degree in Information Technology, Computer Networks, Computer Science, or related fields; * Proven experience as a Support or Infrastructure Analyst (Mid-level); * Proficiency in: * Windows 10 and 11; * Windows Server (2008 to 2025\); * Active Directory, DNS, DHCP, GPO; * Office 365 (administration and support); * TCP/IP networks, VLAN, routers, and managed switches; * Information security in corporate environments; * Firewall (Palo Alto, Juniper, PFSense, Fortinet or equivalents); * SQL Server and Oracle databases; * Totvs ERP (Protheus). Technical Differentiators: * Knowledge of Linux environments (Ubuntu, CentOS, Red Hat); * Technical certifications: Microsoft, Linux, Databases, Information Security Systems; * Experience with monitoring tools (Zabbix, Grafana) and ticket management systems. ### **Requirements** ##### **Studies** University education ### **About BRITÂNIA** Our story began in 1956 in Curitiba, and since then, we've grown alongside Brazilian families. From stoves to small appliances that have conquered Brazil, we're present in 98% of households across the country. But beyond products, what drives us is our pride in "britaniar," making everyday moments lighter, easier, and happier. Today, we are more than 9,500 employees working in factories, distribution centers, showrooms, and offices, all carrying our essence: creativity that simplifies life, humor that brings people together, and care that embraces. Here, every person matters, and diversity strengthens our team and drives us forward together. At Britânia, growth is part of the journey. We offer internship programs that open doors, operational schools, leadership development initiatives, and recognition programs for those who make a difference. Through InovaBri, every idea comes to life and helps reinvent our way of doing things better. And because we believe that "britaniar" also means caring for the world, we invest in sustainability and support social, cultural, and sports projects that impact communities and inspire new stories. Being part of Britânia means embracing the spirit of a Brazilian brand that, for nearly 70 years, has grown with pride, values talent, and believes in the purpose of improving people's lives with closeness and care.