Hey, come meet Gobrax! Today, we are the leading company in Latin America for managing connected fleets—and we aim to become the best in the world. At Gobrax, we are driven by customer obsession, act with initiative, simplicity, and speed, always guided by data and the power of sharing. ✨ **Your mission at Gobrax:** Be the person responsible for ensuring agile, clear, and efficient technical support to our customers and internal teams—serving as the first point of contact for support, conducting diagnostics, recording information, and keeping the ticket flow consistently organized. **Your day-to-day responsibilities:** * Support and assistance: serve as the first point of contact for customers with technical questions or issues (via phone, email, or chat); * Diagnosis and resolution: identify and escalate hardware, software, and internal application issues; * Classification and escalation: register, classify, and route tickets to the appropriate technical teams; * Documentation: maintain and enrich the knowledge base and keep customer documentation up to date; * Ticket and internal asset management: organize, track, and maintain the flow of tickets and internal asset requests. **What we’re looking for:** **Education:** Currently pursuing or completed undergraduate degree in IT, Administration, or related fields. **Knowledge and Skills:** * Experience in Level 1/2 technical support routines. * Strong communication skills, proactivity, and organizational sense. * Time management and excellent organizational skills. * Familiarity with ERP systems. * Basic knowledge of databases and support tools (e.g., Grafana). **Desirable (not mandatory):** * Knowledge of agile methodologies (Kanban/Scrum). * Familiarity with ITIL best practices. * Monitoring or analytics tools. **Gobrax Benefits** **Flexible Benefits — Caju** Flexible allowance + meal voucher on a single card. **Health Insurance — Unimed** Affordable monthly premium + co-payment. **Dental Insurance — DentalUni** Affordable monthly premium and extensive network of accredited providers. **Transportation Voucher** *or* **Fuel Reimbursement** (option with 6% payroll deduction) **️‍ ️ WellHub (Gympass)** Access to wellness platform, gyms, and health services. **Zenklub** Emotional well-being platform offering psychological support and wellness content. **️ SESC Membership** Discounts and benefits across multiple units and services. **Gobrax Academy** Technical, behavioral, and leadership development paths. **Extended Maternity and Paternity Leave** **️ Life Insurance — MetLife** **Fresh fruit during work hours** **Friday Happy Hour** **Our Culture** At Gobrax, we are driven by customer obsession—we constantly strive to deliver value and delight, simply and efficiently. We act with initiative, responsibility, and ownership—no excuses, just courage to make things happen. We don’t overcomplicate. Here, things are resolved lightly, objectively, and transparently. We are guided by data, which directs our choices and decisions—always seeking the best solutions. We value intentional speed: acting quickly, yet with focus and clarity about the impact of our actions. We believe sharing accelerates progress—knowledge, feedback, learnings, and achievements are integral to our collective journey. We cherish a healthy, welcoming environment built on genuine relationships. Here, every voice is heard; we celebrate victories and grow together. We lead by example, rejoice in each individual’s success, and never stop learning. Come be a **Gobraxer**!