Description: * Higher education or technical degree in Information Technology, Information Systems, or related areas; * Experience in the role. * Technical Support: Provide high-quality technical support to users, efficiently identifying and resolving hardware and software-related issues. * Hardware Management: Configure, install, and maintain computers, printers, and other hardware devices, ensuring their full operation. * Network Connectivity: Diagnose and resolve network connectivity issues, ensuring stable and continuous communication. * Enterprise Applications: Assist in the configuration and support of enterprise applications, optimizing their functionality and performance. * Team Collaboration: Work closely with systems and infrastructure teams to resolve more complex issues and implement improvements. * SLA Compliance: Ensure all issues are resolved according to established service level agreements (SLAs), maintaining high service standards. 251011020224707031