263023 - Technical Support Analyst N2/N3 (Mid-level)

Description

Job Summary: Work on production system stability, collaborating with engineering, DevOps, and product teams in a challenging environment. Key Highlights: 1. Direct involvement in production system stability 2. Exposure to cloud infrastructure and modern architecture 3. Collaborative work environment with technical challenges **Open positions for those who want to transform businesses and their careers!** --------------------------------------------------------------------- ### **What you will find** • Direct involvement in production system stability • Exposure to cloud infrastructure and modern architecture • Collaboration with engineering, DevOps, and product teams • Collaborative work environment with technical challenges### **Desirable** • Experience with monitoring and observability (Grafana, CloudWatch, etc.) • Experience with APIs and system integrations • Experience with high-availability environments • Understanding of distributed systems architecture### **Job Requirements** • Minimum 3 years of experience in Technical Support N2/N3 or system maintenance • Knowledge of databases and SQL • Experience in log analysis and troubleshooting • Familiarity with cloud environments (AWS or similar) • Understanding of infrastructure and servers • Ability to identify issues and escalate them to responsible teams • Strong communication skills for interaction with various technical areas### **Your Responsibilities** • Monitor cloud environments (AWS) and production services • Investigate incidents and technical issues escalated by Level 1 support • Analyze logs, metrics, and system data to identify root causes of failures • Execute database queries (SQL) to analyze inconsistencies • Triage incidents, assessing impact and priority • Support DevOps and development teams in identifying problems • Reproduce failures when possible and validate technical fixes • Provide technical guidance to Level 1 support team • Document investigations and solutions in the internal knowledge base Please keep in mind that… • This position may involve on-call duty for critical incidents • Occasional work outside regular business hours • Strong interaction with technical and operational teams### **It’s important to remember that...** At UDS, we hire competent individuals eager to transform industries using their expertise. **This is independent** of your geographic location, age, ethnicity or race, religion, gender identity, or sexual orientation. Do your skills match this position? **That’s all that matters.** Do your profile and values align with ours? **Join us in driving transformation.**