We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world * **Our culture** \- Even when apart, we're together. We hold ceremonies to stay close, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **here there's space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To enhance our customers' businesses through innovative and sustainable solutions. Ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** * An organized and responsive individual. **Your day-to-day responsibilities** * Handle user requests and incidents, resolving them according to technical procedures and agreed deadlines. * Provide Technical Support to clients regarding resolution of low and medium complexity incidents. * Create and maintain updated technical procedures and knowledge base. * Investigate, diagnose, and test problem solutions before contacting the requester; * Interact with other support levels to find correct solutions. * Interact with clients at all hierarchical levels. * Provide end-user support, assisting and clarifying their doubts related to support/infrastructure/systems areas. **Requirements and qualifications** **Experience**: * Knowledge in POS (maintenance and installation) \- Cash Register (**Mandatory**) * Active Directory, DNS, DHCP, file server, print server; * GSuite Google tools; * User support, configuration of Desktops, Notebooks, and Tablets; * Applications, Hardware, printers, etc; * Knowledge in network infrastructure, routers and switches; * Experience in operations with ITSM with defined SLAs; * Remote support (Anydesk, TeamView). * Experience in operations with practices in support centers governed by metrics/indicators such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction. **Differentiating factors:** * Knowledge of ITSM Service Now, usage * **Experience in Commercial/Wholesale environments** **Education:** * Higher education in progress or completed in Information Technology fields; **Skills**: * Teamwork; * Good written and verbal communication; * Flexibility, proactivity, agility, and organization; * Commitment; **Working hours:** * Work model: 100% on-site (Londrina\-PR); * **Store under construction** \- Working hours: from 08:00 to 17:00, Monday to Friday. * **After store becomes active** \- Working hours: from 07:00 to 15:00, Monday to Friday, and on Saturdays from 07:00 to 12:00\. **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We'll carefully analyze your profile considering all your qualifications **Additional information** **What you'll find here:** * A favorable environment for **learning** and **professional growth** * **Performance evaluation** and **feedback**, aiming at continuous development of our people * **Food and/or meal allowance** for your grocery purchases and meals * **Medical and dental coverage** so you and your family can stay healthy * **Pharmacy partnership** for medication discounts * **Childcare assistance** according to current policy * **Gym partnership** to encourage you to exercise * **Partnership with SESC** for varied cultural and leisure activities * **Study partnerships** for languages, technology, and course platforms * **Payroll-deducted loan** with attractive rates \+ financial education program * **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more * **Referral Program** with possibilities of prizes and bonuses * **Group life insurance** Here, there's never a shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking our openings, and becoming part of this constantly growing team?