Cooperative Apprentice

Description

Job Summary: Support the processes of Service Units by providing in-person and remote service to cooperative members and supporting the team. Key Highlights: 1. Spirit of collectivism and protagonism. 2. Support for cooperative members and team regarding processes and questions. 3. Culture of collaboration and people development. If your essence is **Cooperating**, join our team! We are **Protagonists** striving to make a difference in people's lives. In our daily work, the spirit of collectivism is present in every action, contributing to everyone's success, because here **We Make a Better World Together**. **Responsibilities and Duties** * Provide support for Service Unit processes, including organizing, preparing, and/or archiving physical or digital documents, copying and digitizing documents—whether for account opening or updating member records, onboarding or offboarding cooperative members—with the objective of complying with current procedures and maintaining organizational order; * Conduct in-person or remote service to cooperative members, resolving inquiries and providing various low-complexity information, such as deposit guidance, self-service usage instructions, issuance of appointment tokens (CPF registration) for counter or teller service, organizing and assisting service queues, implementing capital plan upgrades, registering interactions in the CRM, accessing account statements and income statements, and, when necessary, escalating service to Assistants or Consultants; * Collect and distribute correspondence, documents, reports, and materials across Service Units, as well as organize them; * Support the team by assisting with low-complexity processes and monitoring pending items in the registration process; * Assist in receiving and logging calls, e\-mails, and messages from cooperative members, recording service history in the CRM; * Organize the self-service area with office supplies, posters, promotional leaflets, deposit envelopes, and notify the responsible person in case of technical failures in equipment; * Monitor and record the progress of cooperative members’ requests and feedback, escalating to the PA Manager or designated person to assist in problem resolution, if needed; * Perform other duties related to this position. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree; * Commercial experience is a plus. **Additional Information** **Benefits:** * Meal and Food Allowance (Flash); * National Unimed Health Insurance Plan; * Uniodonto Dental Insurance Plan; * Private Pension Plan; * Life Insurance; * Childcare Allowance; * Education Allowance; * Extended Maternity/Paternity Leave. **Variable Compensation:** * Semi-annual PPR (Profit-Sharing Plan). We are a Credit Cooperative belonging to the Ailos System, operating in Santa Catarina and Paraná states, with 19 service units and coverage across 147 municipalities. For 17 years, we have believed in the power of collaboration and people development—whether employees, cooperative members, or the broader community. With over 77,000 cooperative members and 250 employees, we are guided by our vision: to grow sustainably and consolidate ourselves as the most relevant financial institution in the region. Progress is part of our essence; therefore, new opportunities continuously emerge within our teams. Here, everyone is a protagonist, driven daily by an action-oriented culture—we go even further! At Ailos Civia, we value talent development and recognize each individual’s role in fulfilling our purpose: **making a better world together.**