Team Supervisor

Description

Job Summary: Supervise, organize, and monitor the operational team to ensure Jess Hospedagens' quality standards in cleaning, organization, and maintenance of apartments, guaranteeing efficiency and excellence in the guest experience. Key Highlights: 1. Leadership in supervising operational teams 2. Focus on quality and excellence in guest experience 3. Autonomy to organize routines and suggest improvements Position Objective To oversee, organize, and monitor the operational team, ensuring that apartment cleaning, organization, basic maintenance, and preparation processes comply with Jess Hospedagens' quality standards, thereby guaranteeing efficiency, material control, and excellence in the guest experience. Main Responsibilities * Daily supervision of operational team activities (housekeeping staff, cleaning, support, and other functions); * Distribution of tasks, schedules, and priorities according to operational demand; * Ensuring apartments and common areas are clean, organized, and ready for occupancy; * Monitoring check-outs, check-ins, and turnover cleaning; * Conducting apartment inspections to verify standards, items, controls, linens, and organization; * Guiding, training, and monitoring team performance; * Ensuring proper use of PPE and compliance with internal regulations; * Controlling material usage to prevent waste and losses; * Reporting damages, missing items, and maintenance needs; * Supporting the procurement department with consumption and replenishment information; * Acting as a liaison between the operational team, front desk, and management; * Documenting operational incidents and reporting them to leadership; * Ensuring team adherence to working hours, breaks, and schedules. Authority and Autonomy * Organizing the operational team’s daily routine; * Requesting materials and replenishments within defined standards; * Guiding and correcting operational conduct; * Suggesting process and workflow improvements. Position Requirements * Completed high school education (preferred); * Prior experience supervising operational teams, cleaning, or hospitality; * Basic knowledge of hospitality and cleaning routines; * Organization, leadership, and strong communication skills; * Problem-solving ability and capacity for day-to-day decision-making; * Commitment to standards, deadlines, and quality. Behavioral Competencies * Leadership and professional demeanor; * Proactivity and sense of responsibility; * Organization and attention to detail; * Teamwork; * Clear and respectful communication; * Emotional balance and ethical conduct. Employment Type: Full-time CLT Compensation: R$2.500,00 – R$3.000,00 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site