At Hype, the **Customer Experience and Technology Directorate** is committed to integrating technology and people to transform the customer experience at every stage of the process—from back-office operations to the end customer. We work to optimize and automate processes, develop innovative solutions, and ensure that every interaction is designed to meet customers’ needs efficiently and excellently. Our vision unites technology and experience to deliver extraordinary results and strengthen every step of the acquisition journey. The **IT Technology Coordinator** position reports to the Customer Experience and Technology Directorate and integrates into the **Infrastructure** department. **Responsibilities and Duties** — In summary, your responsibilities will include: * Coordinating the daily IT operations, ensuring continuity, stability, and quality of services delivered to internal users; * Managing the IT Support team, monitoring performance, SLA, CSAT, backlog, and productivity; * Administering and enhancing the Ticketing System, ensuring operational efficiency and high user satisfaction; * Managing existing physical infrastructure and network infrastructure, ensuring availability, capacity, and security; * Managing backup files and high-availability configurations on Windows and Linux servers, ensuring functionality, updates, controls, and industry best practices; * Coordinating cloud environment operations (AWS), with a focus on governance, cost management, availability, and security; * Overseeing access control management, software availability, information security—including risk and incident monitoring, access tracking, and compliance with internal policies and LGPD; * Managing backup and business continuity solutions, ensuring routine execution, testing, and reliability; * Administering the IT asset portfolio—including inventory, lifecycle management, and standardization; * Budgetary management of contracts, licenses, software, and third-party vendors—aiming for operational efficiency and cost optimization; * Supporting internal and external audits related to the Technology area, ensuring compliance and documentation; * Defining, tracking, and reporting on IT KPIs—presenting monthly results, risks, continuous improvements, and project status to senior management; * Proposing and leading continuous improvements, automations, and optimizations within the existing environment—without operational impact; * Developing and monitoring team development plans, promoting technical growth and talent retention; **Requirements and Qualifications** — To apply for this position, you must: * Hold a completed bachelor’s degree in Computer Science, Information Systems, Networks, or related fields; * Possess advanced proficiency in the Microsoft Office suite; * Have experience managing IT vendors, contracts, and costs; * Possess practical knowledge of Project Management; * Demonstrate ability to read and analyze operational and performance indicators; Have experience in Network Security Management and CCTV monitoring. * — It is important that you demonstrate: * Proactivity; * Strong communication skills; * Analytical capability. — Bonus points if you: * Have prior experience working in companies within the Construction sector. **Additional Information** **Benefits of being a hyper:** We care deeply about our employees’ well-being—affectionately called *hypers*! Check out the benefits we offer below: **iFood Benefits**: Enjoy 1 year of free membership in the iFood Club, with exclusive discount coupons and access to numerous partners connected via the platform! **To relieve stress, count on Zen!** Dedicated programs to reduce stress and anxiety—including consultations with qualified professionals and **online therapy through PsicologiaViva**; For fitness, we offer **TotalPass**—choose the plan that best fits your movement style! In health, we provide **StarBem**, a cutting-edge, health-focused app. Features include emotional check-ins, discounts on video consultations, lab tests, and medications. Hypers receive the Star Silver subscription, which provides monthly credits to book free psychological, nutritionist, and specialist consultations. **Exclusive Perks for Hypers:** An environment that values growth, diversity, and respect; Career development program and opportunities for internal advancement; Exclusive discounts for hypers when purchasing our developments. Now that’s a real advantage, right? So, are you excited about becoming a hyper? Then \#joinhype! Welcome to Hype’s careers page—we’re thrilled you’re here! Learn more about our company—the first real estate developer selected for *Scale-Up*. Founded in 2009 by two entrepreneurs from Curitiba, Hype has been distinguishing itself in the real estate market through our values, certifications, methodologies, and technologies. For us, building a building is much more than construction—it’s fulfilling our purpose: **delivering Extraordinary Experiences**. We’re looking for talents who are **committed**, **creative**, embrace **innovation**, and are motivated by **change**. Our culture centers on **meeting customers’ needs**, **teamwork** is a core principle, and **continuous improvement** is central to our identity. Our **pursuit of excellence** is an ongoing journey—and we’re always ready to overcome challenges. All of this is possible thanks to one essential element: **people**, whom we affectionately call **hypers**! **Join us to keep building buildings, dreams, and people!** So, are you ready?