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Job Summary: We are seeking a technology-passionate professional to provide support, evolution, and development for ServiceNow’s ITOM and ITAM modules, aiming to innovate and drive technological solutions. Key Highlights: 1. Innovation and curiosity as drivers for disruptive solutions. 2. A vibrant culture where every idea is valued and challenges are opportunities. 3. Freedom to explore skills and collaborate with brilliant minds. At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by passion for creating disruptive technological solutions, constantly seek challenges that push the boundaries of what is possible, and believe that putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, submit your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** **Main Responsibilities:** * Support, evolution, and development for ITOM and ITAM modules * Administration and configuration of the ServiceNow platform * Management and improvement of processes related to IT operations and assets * Implementation of automations and workflows * Integration of ServiceNow with other corporate tools and systems * Support for CMDB governance and asset lifecycle management **Requirements and Qualifications** **Required Qualifications:** * Academic degree in Information Technology, Computer Engineering, or related field * Practical experience with **ServiceNow ITOM and ITAM** * Solid understanding of the **ServiceNow platform**, including: * User, group, and role management * Basic configuration, security, and compliance * Knowledge of **ITSM (Incidents, Problems, and Changes)** * Experience with **CMDB** and relationships among Configuration Items (CIs) * Experience with **workflow and process automation** * Knowledge of **Discovery and Asset Inventory** (hardware, software, cloud, and digital certificates) * Experience with **integrations via APIs, Business Rules, and JavaScript** * Experience with **Agile methodologies (Scrum or Kanban)** * Prior experience in IT support or service management **Desirable Qualifications:** * **ServiceNow Certified System Administrator (CSA)** certification * **CIS – ITOM** certification * **CIS – ITAM** certification * **ITIL 4 Foundation** certification * Active participation in the ServiceNow community * Continuous updates on new platform versions **Work Location: Curitiba/PR (Hybrid Work Model)** **Additional Information** Want to know all our open positions? Visit our page: Hitss – Join Our Team https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic equity.** HITSS BRASIL is a multinational company of the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5,000 employees are committed to making the new happen every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We make no distinction based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!
