**Senior Support Analyst** Also known as “Technical Support,” this role is responsible for providing customer support upon request, assisting in clarifying questions about the system, its features, and behaviors. This professional must be able to interact with customers through the various communication channels used by the company, receiving requests, understanding them, and delivering clear, concise, and accurate solutions—enabling customers to accomplish more with our solutions. **Construshow is our Commercial Automation Solution** Viasoft operates specialized business verticals focused on specific market segments, offering comprehensive solutions tailored to the unique needs of each industry. Construshow is the commercial automation vertical, focused on retail stores, points of sale, and commerce in general. Its objective is to simplify and automate business processes—that is, the combination of activities, tasks, systems, data, people, and machines that help a company achieve its strategic goals. In practice, this means greater day-to-day efficiency. By automating operational processes—such as those in the sales department—teams gain time to act more strategically, improving overall productivity and business performance. **Responsibilities and Duties** **Customer Support** Receive customer requests, clarify questions about the system, guide users on proper usage and workflows to meet their specific needs. **Recording and Tracking** Record all support interactions and solutions in the work platform, ensuring process organization and transparency. **Continuous Learning and Collaboration** Stay updated on system features and operational procedures through self-study, training sessions, and meetings. Collaborate with the team to resolve requests and share knowledge. **Time and Quality Management** Manage time effectively to meet support SLAs and organize assigned requests, identifying potential issues and proposing preventive solutions. **Confidentiality and Professional Image** Safeguard the confidentiality of customer information and uphold the company’s image in all interactions. **Requirements and Qualifications** * Bachelor’s degree completed, in progress, or enrolled. * Strong verbal and written communication skills, with a focus on problem resolution. * Ability to work collaboratively in a team, demonstrating empathy and interest in interpersonal interaction. * Energetic, proactive, and engaged profile, eager to learn, innovate, and tackle challenges. * Innovative mindset, with “out-of-the-box” thinking to identify creative solutions. * Commitment to high-quality customer support, ensuring effective clarification of questions. * Team-oriented attitude and willingness to support colleagues, pursuing continuous learning and professional growth. * Availability for on-site work in Pato Branco. **Additional Information** **Benefits of Being a Viasofter!** Meal allowance or food voucher—you choose! Transportation allowance Remote-work allowance (where applicable) Postgraduate studies allowance + partnerships with Unidep and Unimater (exclusive discounts) Allowance for external courses and language learning Access to Alura and Hok learning platforms Structured feedback and Individual Development Plan (IDP) Mentorship program with subject-matter experts Life insurance Health plan with co-payment Dental plan Psychological counseling benefit Incentives for sports participation Referral Bonus—refer talent and get rewarded! Technical and behavioral development events Partnerships with numerous establishments offering exclusive benefits Birthday day off ***Super important:*** *If you meet the requirements and feel aligned with joining our team, that’s all that matters! Here, we seek individuals with the capability and drive to transform and take ownership—regardless of where they live, age, race, color, religion, disability status (PcD), gender identity, or sexual orientation. Does your profile and values align with ours? Then join VIASOFT!* **VIASOFT** is a specialist across all segments it serves, making it the **smartest choice** for companies seeking **evolution, innovation, and sustainable growth.** **We thrive on challenges and are guided by excellence!** Over **35 years of history**, we have built a strong, unified team grounded in solid values and a culture centered on **results, recognition, growth, and celebration**. This is our **VIASOFT DNA!** Here, we operate with an **absolute focus on customer success**, constructively challenge the status quo, and constantly strive to **do more and do better.** **Come accomplish more with us!**